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About Amwell
What is Amwell?
Amwell is a technology-enabled care platform that connects health plans and healthcare systems with a single, unified solution for delivering virtual care. It goes beyond simple telehealth by integrating multiple care programs – from virtual primary care to behavioral health and specialized partner programs – into one seamless member experience.
Problem it solves
Healthcare organizations struggle with fragmented digital health tools, leading to poor member engagement and higher costs. Amwell addresses this by centralizing care delivery, enabling proactive screening and digital intervention. A NIMH-funded study across 26 U.S. colleges showed that Amwell's approach reduced mental disorder prevalence by up to 4.9% over two years and lowered costs substantially.
Who it's for
Amwell is designed for health plans, health systems, and employers—not individual patients directly. It serves payers and providers who need to offer scalable, evidence-based virtual care to their members. If you're a healthcare organization looking to improve access, reduce readmissions, and streamline care management, Amwell is a fit. It's not for small clinics seeking a basic video visit tool.
Real use cases
Amwell enables longitudinal virtual primary care, integrating behavioral health and digital programs into one journey. It also supports behavioral health at scale, connecting members to a vast provider network and evidence-based digital tools. Health plans can offer partner programs for second opinions, dermatology, musculoskeletal care, and diabetes management, all with a single login.
Key features
- Virtual Primary Care — Provides longitudinal, whole-member care that integrates behavioral health and digital programs.
- Behavioral Health — Delivers tailored mental healthcare with a large provider network and digital companions.
- Partner Programs — Offers industry-leading digital health programs for second opinion, dermatology, MSK, diabetes, and more.
- Single Login Access — Members access every care module seamlessly from one platform.
- Automated Care Programs — Uses monitoring, alerts, and automation to improve transitions and engagement after ED visits.
- Population Health Insights — Leverages data to close care gaps and improve outcomes for high-risk groups.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
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Amwell Pricing
Amwell pricing: Custom pricing (quote-based).
For comparison: the median starting price in Health Tech is $99/month, measured across 14 tools we track. See the full SaaS Pricing Index →
Custom Enterprise Pricing
Amwell does not list public pricing. Costs are tailored to each health plan or system, based on scope and modules. Typical engagements include setup fees and per-member-per-month (PMPM) pricing. Contact Amwell for a demo and quote.
No free trial is mentioned, but a demo is available on request.
Frequently asked questions
How much does Amwell cost?
Amwell does not publish pricing. It offers custom quotes based on your organization's needs, typically involving setup fees and per-member costs. Contact their sales team for a tailored estimate.
Is Amwell free?
No, Amwell is not free. It's a B2B platform for health plans and providers. However, individual members may access Amwell as a covered benefit through their health plan or employer.
Who is Amwell best for?
Amwell is best for health plans, health systems, and large employers looking to offer comprehensive virtual care services to their members or employees. It's not designed for individual practitioners or direct-to-consumer use.
What are the top alternatives to Amwell?
Common alternatives include Teladoc, MDLive, and Doctor on Demand, which also offer virtual care platforms for health plans and employers. Comparisons should consider features, network size, and integration capabilities.
What is Amwell used for?
Amwell is used to deliver virtual primary care, behavioral health services, and specialized partner programs (like dermatology and MSK) through a single platform, improving access and care coordination.
Does Amwell offer a free trial?
There is no mention of a free trial in the public information. Amwell recommends requesting a demo to see the platform in action before commitment.
