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About CallCabinet
What is CallCabinet?
CallCabinet is a comprehensive compliance call recording and analytics solution. It helps businesses automatically adhere to regulations like Dodd-Frank, MiFID II, GDPR, POPI, and PCI DSS by recording and storing calls across any deployment, platform, or location. The platform integrates with leading UC platforms such as Cisco, Webex, Microsoft Teams, and Zoom.
What problem does it solve?
For companies in heavily regulated industries, CallCabinet addresses the challenge of meeting strict compliance requirements while managing sensitive information. It ensures every call is recorded and stored securely, automatically redacts sensitive data like PCI DSS, PHI, and PII from audio and transcripts, and provides AI-powered analytics to extract business intelligence from conversations. This reduces the risk of non-compliance and data breaches.
Who is it for?
CallCabinet is ideal for financial services, healthcare, retail, manufacturing, and government organizations that need reliable call recording and compliance. It’s also valuable for quality assurance teams and workforce managers who need automated alerts, performance evaluation, and conversation analytics. It is not designed for small businesses that only need basic call logging without compliance requirements.
Real use cases
A financial firm can meet MiFID II recording obligations and automatically redact credit card numbers from call transcripts. A healthcare provider can ensure HIPAA compliance by redacting patient health information (PHI) in recordings. A contact center can use sentiment analysis to improve customer service and agent performance.
Key features
- Compliance Call Recording – Automatically record and store calls across your organization to meet regulatory requirements like Dodd-Frank, MiFID II, and GDPR.
- Automated Compliance Redaction – Mask sensitive data (PCI DSS, PHI, PII) in audio and transcripts to prevent unauthorized access.
- AI-Powered Conversation Analytics – Unlock business intelligence from every call with sentiment analysis and trend detection using machine learning.
- Call Quality Assurance Tools – Set triggers for automated alerts, evaluate workforce performance, and ensure compliance from one interface.
- Call Recording Data Migration – Migrate recording data from legacy or proprietary systems into CallCabinet cloud for centralized analysis.
- Multi-Platform Integration – Seamless certification with Cisco, Webex, Microsoft Teams, Zoom, and other UC platforms.
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CallCabinet Pricing
CallCabinet pricing: Custom pricing on request.
For comparison: the median starting price in Communication is $15.99/month, measured across 153 tools we track. See the full SaaS Pricing Index →
Contact for Pricing
CallCabinet does not publicly list fixed pricing. Pricing is customized based on your organization’s size, call volume, and deployment needs. Contact CallCabinet for a quote and to explore a free demo.
Free trial or demo available on request.
Frequently asked questions
How much does CallCabinet cost?
CallCabinet does not publicly list starting prices. Pricing is tailored to your organization’s requirements, so you need to contact them for a quote. They do offer a demo and trial options.
Is CallCabinet compliant with regulations like MiFID II and GDPR?
Yes, CallCabinet is designed to help businesses adhere to regulations including Dodd-Frank, MiFID II, GDPR, POPI, and PCI DSS. It automatically records calls and applies policies to ensure compliance.
What platforms does CallCabinet integrate with?
CallCabinet integrates with leading UC platforms such as Cisco, Webex, Microsoft Teams, and Zoom, as well as many other calling and contact center platforms.
Who is CallCabinet best for?
CallCabinet is best for heavily regulated industries like financial services, healthcare, retail, manufacturing, and government, where compliance call recording and data protection are critical.
What are the alternatives to CallCabinet?
Alternatives include NICE Enlighten, Verint, and CallRail, but CallCabinet distinguishes itself with automated redaction and extensive compliance coverage.
Does CallCabinet offer a free trial?
CallCabinet offers a demo on request, but there is no publicly listed free plan. Contact them to arrange a trial tailored to your needs.
