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About Guru
What does Guru do?
Guru is a company knowledge management platform that helps teams centralize, verify, and maintain their collective information. It captures knowledge into Cards, which are automatically checked for accuracy by designated experts, so your team always has access to up-to-date answers.
What problem does it solve?
Without a central source of truth, teams waste time searching for information across scattered tools like email, chat, and wikis, leading to mistakes and inconsistent processes. Guru eliminates this by providing a single, trusted resource that integrates directly into the tools you already use, delivering answers right where the work happens.
Who is it for and who is it not for?
Guru is best for mid-sized and enterprise teams in customer support, sales, or operations that need accurate, up-to-date information shared across departments. It's not designed for individuals looking for a simple note-taking app or personal wiki; its strength is in structured, team-wide knowledge governance.
Real use cases
Customer support teams use Guru to resolve tickets faster by accessing approved solutions, while sales teams use it to deliver consistent pitches and product information. HR teams can standardize onboarding, and engineering can keep runbooks and documentation current, all through a system that ensures information is reliable at every point of use.
Key features
- Centralized Knowledge — Connect your team's best information in one searchable, trusted source of truth.
- AI-powered Answers — Get instant, reliable answers to your questions using natural language, drawing directly from verified content.
- Knowledge Verification — Ensure every piece of knowledge is accurate with automated verification workflows and expert review.
- Integrations — Access Guru from common tools like Slack, Microsoft Teams, and your browser to get answers without leaving your workflow.
- User-friendly Card System — Create, organize, and maintain knowledge with an intuitive card-based format that's easy to update and consume.
- Search & Discovery — Find precise information with robust search filters, making it simple to locate the right answer quickly.
SaaSpartout Score
7.8
/10
Editorial score from our review methodology — not user ratings.
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Why are you looking at Document Management tools today?
Guru Pricing
Guru pricing: from $7/user/mo.
For comparison: the median starting price in Productivity is $9.99/month, measured across 371 tools we track. See the full SaaS Pricing Index →
Starter Plan
Guru's Starter plan provides the core knowledge management capabilities for smaller teams. Pricing begins at $7 per user per month and includes a limited number of integrations and community support.
Builder Plan
The Builder plan is designed for growing teams and adds more advanced features, such as unlimited integrations, API access, and support analytics (exact pricing available from Guru).
Expert Plan
For larger organizations seeking advanced control and governance, the Expert plan offers single sign-on (SSO), premium support, and advanced analytics (exact pricing available from Guru).
Guru also offers a free trial so you can test the platform before committing to a paid plan.
Frequently asked questions
How much does Guru cost?
Guru's pricing starts at $7 per user per month for its Starter plan. More advanced features are available on the Builder and Expert plans, with pricing available upon request from Guru.
Does Guru have a free trial?
Yes, Guru offers a free trial so you can explore its features and see if it's the right fit for your team before purchasing a subscription.
Who is Guru best for?
Guru is best suited for teams that need a reliable, centralized knowledge base, particularly in customer support, sales, and operations, to ensure consistent access to verified information.
What are the top alternatives to Guru?
Common alternatives to Guru include Notion, Confluence (by Atlassian), and internal wikis like Slite. The right choice depends on your budget and primary use case, like standalone knowledge management vs. a broader collaboration platform.
What is the key limitation of Guru?
Guru's core value is in its governance and AI features, which may be overkill for small teams needing a simple document storage solution. Its effectiveness depends on consistent adoption and expert review within your organization.
