CloudTalk ◆
Cloud-based call center software with AI coaching, power dialing, and real-time analytics for sales and support teams.
from $30/user/mo
About Hostcomm
What is Hostcomm?
Hostcomm is a UK-integrated contact centre platform offering AI voice agents, cloud contact centre software, predictive dialler, and remote visual assistance — all on a single system. Built for UK organisations, it's hosted in AWS London and is UK GDPR compliant. Trading since 2004, it's trusted by companies like BT, HMRC, and Scottish Power.
What problem does it solve?
It eliminates the complexity of managing multiple vendors for voice AI, contact centre, dialler, and visual support. Instead of juggling separate licences, DPAs, and integrations, you get one platform, one contract, and one support team.
Who is it for?
Ideal for UK-based organisations — from small teams to large enterprises — that need a unified, secure contact centre solution. It's especially valuable for those handling high call volumes, needing AI-driven efficiency, or wanting to reduce on-site visits through visual assistance. It may not suit companies looking for simple, low-cost solo tools without needing multi-channel capabilities.
Real use cases
Use Hostcomm to automate routine enquiries with AI agents, boost outbound productivity with predictive dialling, or resolve field service issues remotely with visual assistance — cutting callouts by up to 70%.
Key features
- AI Voice Agents — Handle inbound/outbound calls 24/7 across 30+ languages, with UK-sovereign or high-fidelity mode.
- Cloud Contact Centre — Multi-channel routing, queue management, and WebRTC client with predictive dialler to boost productivity by 300%.
- Remote Visual Assistance — See what the customer sees via smartphone camera, no app download, reducing on-site callouts by up to 70%.
- PCI DSS Level 1 Certified — Secure payment IVR and data handling, certified for 5 years running.
- UK GDPR Compliant — Hosted in AWS London (eu-west-2), ensuring data remains in the UK.
- One Platform, One Vendor — Avoid the headache of multiple integrations, DPAs, and finger-pointing.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
Hostcomm Pricing
Hostcomm pricing: Custom pricing; not publicly disclosed.
Custom Pricing
Hostcomm offers tailored pricing based on your usage and needs. Contact them for a demo and quote. No public pricing is listed; a free demo is available.
Frequently asked questions
How much does Hostcomm cost?
Hostcomm does not list public pricing. Their pricing is custom, based on your specific requirements—such as number of agents, AI usage, and volume. Contact them for a quote.
Does Hostcomm have a free trial?
Hostcomm does not explicitly mention a free trial on their site. However, they offer a free demo to show how the platform works.
Who is Hostcomm best for?
Hostcomm is best for UK-based organisations of all sizes that need a unified contact centre solution—especially those wanting to integrate AI voice agents, cloud contact centre, and visual assistance without managing multiple vendors.
What are the top alternatives to Hostcomm?
Top alternatives to Hostcomm include NICE CXone, Genesys Cloud, Five9, and Amazon Connect—all cloud contact centre platforms, though Hostcomm's unique edge is its UK-focused GDPR compliance and AI voice agents.
Is Hostcomm GDPR compliant?
Yes, Hostcomm is UK GDPR compliant. All data is hosted in AWS London (eu-west-2), and they offer a UK-sovereign mode for stricter data protection.
What are the key limitations of Hostcomm?
Hostcomm is tailored for UK operations, so it may not be ideal for companies needing global presence. Also, its comprehensive feature set could be overkill for tiny teams needing basic call handling only.
