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About roommaster
What is roommaster?
roommaster (formerly innQuest) is an all-in-one hotel management software (HMS) designed for hoteliers. It unifies reservations, front desk, billing, housekeeping, payments, and direct booking tools in one platform. It helps hotels streamline daily operations, reduce OTA dependency, and enhance guest experiences.
Who is roommaster for?
It's built for hotels, resorts, and hotel groups of various sizes, from independent properties to multi-property chains. It suits teams that want to reduce manual tasks, increase direct bookings, and improve revenue management. It's not ideal for very small B&Bs or vacation rentals that need a simple channel manager only, as it focuses on full property operations.
Key benefits
According to the vendor, properties typically see 40% shifts to direct bookings, save 4-6 hours weekly, and experience revenue growth in their first year. The platform includes an AI Concierge voice agent that handles calls and bookings, and it integrates PMS, booking engine, channel manager, and payments in one place.
Real use cases
Front desk staff use PMS for check-ins/outs, housekeeping managers use room status updates, and revenue managers use reporting to track streams. General managers use the cloud-based system to manage properties remotely.
Key features
- Property Management System (PMS) — Streamline property operations, manage reservations, and optimize workflows effortlessly.
- AI Concierge — AI voice agent that answers calls, handles bookings, and turns inquiries into confirmed reservations.
- Payments — Secure, fast payment processing for guest transactions.
- Hotel Guest App — Mobile app for guests to book, check-in, and enhance their stay.
- Booking Engine — Direct booking engine that reduces OTA dependency and increases revenue.
- Channel Manager — Manage distribution across channels to maximize visibility and direct reservations.
- Reporting and Analytics — Advanced reports to track revenue streams and property performance.
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
roommaster Pricing
roommaster pricing: Custom pricing (quote-based).
Custom Quote
Pricing scales with your property size and operational needs. You get a personalized quote including all features. No public starting price; free demo available.
Free trial: Book a free demo to see if roommaster fits your property.
Frequently asked questions
What is roommaster?
roommaster (formerly innQuest) is an all-in-one hotel management software (HMS) that unifies reservations, front desk, housekeeping, billing, payments, and direct booking tools into one platform.
How much does roommaster cost?
Pricing is custom, based on your property size and needs. You must request a quote; there is no public starting price. A free demo is available.
Is roommaster free?
No, roommaster is not free, but you can book a free demo to see if it fits your property.
Who is roommaster best for?
It's best for hotels, resorts, and hotel groups that want to streamline operations, increase direct bookings, and improve revenue management. It's built by hoteliers for hoteliers.
What are roommaster alternatives?
Alternatives to roommaster include other hotel management systems like Cloudbeds, Oracle OPERA, and Mews. roommaster differentiates with AI concierge and 24/7 support.
Does roommaster integrate with other tools?
roommaster is an all-in-one platform that includes PMS, booking engine, channel manager, and payments, so it reduces need for multiple vendors. It also has a hotel guest app.
