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About Zenduty
What is Zenduty?
Zenduty is an end-to-end incident management and alerting platform that helps DevOps, SRE, and IT teams detect, respond to, and resolve critical incidents quickly. It centralizes alerts from monitoring tools, schedules on-call rotations, and enables collaboration across Slack, Microsoft Teams, and email.
What problem does it solve?
Alert fatigue and slow incident response are common challenges for teams. Zenduty reduces noise by correlating alerts, routing them based on severity, and ensuring the right people are notified via SMS, push, or chat. This leads to over 60% reductions in MTTA (mean time to acknowledge) and MTTR (mean time to resolve).
Who is it for?
Zenduty is ideal for growing startups and enterprises with 24/7 operations, such as SaaS, fintech, and e-commerce. It is best suited for teams with a dedicated on-call rotation and a need for robust scheduling, escalation policies, and integrated ticketing. If you are a solo developer with occasional alerts, simpler tools may suffice.
Real use cases
Use Zenduty to manage production incidents, run postmortems with automated playbooks, and keep stakeholders updated. It also provides a mobile app for on-the-go incident response, ensuring you never miss a critical alert.
Key features
- AI-powered incident management — Reduces MTTR by up to 60% with ZenAI tools.
- On-call scheduling — Build customized rotations and escalation policies for 24/7 coverage.
- Slack and Teams integrations — Manage incidents end-to-end from your chat apps.
- Alert correlation and suppression — Reduce noise and block duplicates automatically.
- Automated playbooks — Bring runbooks into incidents and log tasks for postmortems.
- Mobile app — Acknowledge and respond to incidents from your phone or smartwatch.
- Jira ticketing sync — Automatically create and sync Jira tickets when incidents trigger.
SaaSpartout Score
7.6
/10
Editorial score from our review methodology — not user ratings.
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Zenduty Pricing
Zenduty pricing: from $6/user/mo.
For comparison: the median starting price in Communication is $15.99/month, measured across 153 tools we track. See the full SaaS Pricing Index →
Starter — $6/user/month
For smaller teams: up to 50 users, unlimited integrations, 1 team, 5 integrations per team, community support, alert correlation, basic scheduling, and more.
Growth — $16/user/month
For fast-growing teams: up to 5 teams, unlimited integrations, 24x7 priority support, optional status pages, AI features, postmortems, and advanced analytics.
Enterprise — Custom pricing
Advanced features for large organizations: unlimited users and teams, dedicated customer success manager, SSO, service dependency mapping, workflow automation, and tailored support.
All plans include a free 14-day trial with no credit card required.
Frequently asked questions
How much does Zenduty cost?
Zenduty's Starter plan starts at $6 per user per month, with Growth at $16 per user per month. Enterprise pricing is custom.
Is Zenduty free?
Zenduty offers a 14-day free trial for all plans, with no credit card required. There is no permanent free tier, but you can test the platform during the trial period.
What is Zenduty used for?
Zenduty is used for incident management: alerting, on-call scheduling, escalation policies, and chat-based collaboration to reduce MTTA/MTTR.
Who is Zenduty best for?
Zenduty is best for DevOps, SRE, and IT teams in growing companies that need 24/7 incident response and want to reduce alert fatigue.
What are Zenduty alternatives?
Alternatives include PagerDuty, Opsgenie, and VictorOps. Zenduty stands out with its AI-powered features and pricing for scaling teams.
What is the key limitation of Zenduty?
Zenduty does not offer a free plan, and some advanced features like status pages are only available as an add-on on Growth plans.
