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About Zapier
What is Zapier: Automate AI Workflows?
Zapier: Automate AI Workflows is the automation layer for agentic AI. It connects AI models, agents, and chatbots to over 9,000 apps via one MCP (Model Context Protocol) connection, letting you set policies and work across any model or surface without breaking integrations.
What problem does it solve?
Businesses struggle to scale AI without custom coding or fragile point-to-point integrations. Zapier eliminates that friction — giving sales, support, marketing, and ops teams a unified platform to orchestrate AI workflows, manage structured data in Tables, collect data via Forms, and deploy chatbots — all without engineering sprints.
Who is it for?
It's for teams at companies of any size — from startups to the Fortune 500 — that need to automate repetitive tasks (lead qualification, IT ticket resolution, content repurposing, customer support) with AI. It is not a code-first solution for custom model training or deep data science.
Real use cases
Onboard employees automatically, resolve IT tickets with AI agents, qualify leads from CRM, coach sales calls with AI summaries, repurpose content across channels, and assist shoppers with chatbots — all in hours, not weeks.
Key features
- AI Workflows — Build multi-step automations with the full power of Zapier and AI.
- AI Agents — Deploy autonomous agents that work while you sleep.
- AI Chatbots — Create chatbots that solve customer problems automatically.
- 9,000+ App Integrations — Connect AI to everyday apps like Slack, Salesforce, Gmail, and more.
- Tables — Store and manage structured data directly in Zapier.
- Forms — Collect data with custom forms that feed into workflows.
- Canvas — Design and visualize automations visually before running them.
