Activeops Com — Analytics & Data

What is Activeops Com?

Activeops Com is a SaaS platform that brings AI-driven decision intelligence to service operations. It helps organizations in banking, insurance, healthcare, and business process services (BPS) discover untapped capacity, improve efficiency, and reduce operational costs. By combining AI with 15 years of service operations data, it provides predictive and prescriptive insights that guide decisions at every level.

Problem it solves

Traditional workforce management tools often lag behind the pace of change. Activeops Com addresses this by enabling real-time, intra-day adjustments. It helps operations managers balance workloads, meet SLAs, reduce overtime, and manage unexpected volume changes—all while improving employee engagement and managing risk. The platform empowers leaders to make smarter, faster decisions that drive measurable outcomes.

Who is it for?

Activeops Com is designed for operations leaders and teams in banking, insurance, healthcare, and BPS who need to optimize service delivery. If you're managing contact centers, back-office operations, or claims processing and seek a data-driven approach to capacity planning, this platform is built for you. It's not a general-purpose project management tool; it excels in service operations where real-time adaptability is critical.

Real use cases

Customers report an average capacity gain of 20% in the first year, saving millions in operational costs. Examples include reducing claims backlog by 85%, cutting fraud losses by over £1M annually, and improving NPS scores from 8.8 to 74.81 over four years. Whether it's navigating workflow changes or scaling for peak times, Activeops Com acts as a GPS for operations, guiding leaders through complexity.

• AI-Driven Decision Intelligence — Predict and prescribe decisions to unlock hidden capacity and reduce costs.
• Real-Time Intra-Day Management — Adjust workloads and resources on the fly to meet SLAs and manage peaks.
• 15 Years of Service Operations Data — AI grounded in proven methodologies for reliable insights.
• Integration with Existing Infrastructure — Low-risk deployment that fits into your current tech stack.
• Improved Employee Engagement — Balance team workloads and boost morale through optimized scheduling.
• Comprehensive Reporting — Track performance, capacity, and outcomes with transparent dashboards.

Activeops Com pricing: Custom pricing (contact for quote).

Custom Enterprise Pricing

Activeops Com does not list public pricing. Contact sales for a personalized quote based on your organization's size, scope, and needs. The platform offers a free trial or demo to evaluate its capabilities.

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