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About Airship
What is Airship?
Airship is a customer experience platform (CXP) that helps brands design, orchestrate, and optimize cross-channel customer journeys across push, SMS, email, in-app, web, wallet, and more. It is mobile-first, meaning it treats mobile as the central hub for customer engagement, rather than just another channel.
What problem does it solve?
Brands struggle with disjointed messaging and lack a unified view of customer behavior. Airship solves this by providing a single platform to collect and activate customer data, create personalized experiences, and orchestrate journeys that guide customers to conversion. Its AI capabilities predict when customers are ready to act, improving response rates and ROI.
Who is it for?
Airship is designed for growth-focused marketing and product teams at enterprises and mid-sized companies, particularly in retail, travel, hospitality, and media & entertainment. It is also used by mobile app teams that need to deliver timely, relevant experiences without heavy developer involvement. Its no-code editor makes it accessible for marketers.
Real use cases
AccuWeather uses Airship to send breaking weather alerts 80% faster than competitors. Hawaiian Airlines saw a 6.5x lift in registrations. Orange achieved 800x higher survey response rates. SXSW GO used Airship to quickly build onboarding experiences in minutes.
Key features
- Cross-channel orchestration — Unify messaging across email, SMS, push, in-app, web, and wallet to meet customers wherever they are.
- Airship AI — Predict customer readiness to act and personalize experiences at scale.
- No-code editor — Build app and web experiences, including forms and surveys, without code or app updates.
- Customer data management — Activate existing data and capture zero-party preferences in real time.
- Journey orchestration — Connect messaging and in-app experiences into unified flows that drive conversions.
- Testing and optimization — Run A/B tests and automatically learn the best timing, content, and channels.
- Partner integrations — Connect with leading CRMs, CDPs, and commerce platforms with no custom development.
SaaSpartout Score
7.6
/10
Editorial score from our review methodology — not user ratings.
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Airship Pricing
Airship pricing: Quote-based.
For comparison: the median starting price in Communication is $15.99/month, measured across 153 tools we track. See the full SaaS Pricing Index →
Airship Experience Platform (AXP)
Quote-based pricing. Includes unified cross-channel experiences, customer data management, personalization, journey orchestration, testing, partner integrations, reporting, and strategic services.
Airship Essentials
Self-service platform with no code required. Best for growth-focused teams building app and web experiences. Pricing not disclosed; contact Airship for details.
Airship offers a free trial or demo upon request.
Frequently asked questions
How much does Airship cost?
Airship's pricing is quote-based. The Experience Platform (AXP) requires a custom quote, and the Essentials plan is self-service with pricing available upon request. There is no public pricing list.
Is there a free trial or free plan?
Airship does not publicly mention a free plan, but they offer a demo and sales consultation. You can request a quote or start with Essentials to explore the platform.
What is Airship used for?
Airship is used for mobile-first customer engagement, including push notifications, in-app messaging, email, SMS, and wallet passes. It helps brands create personalized, cross-channel journeys that drive engagement and loyalty.
Who is Airship best for?
It is best for marketing and product teams at medium-to-large companies, especially in retail, travel, media, and finance. It is also suitable for app-focused teams that want to build experiences without heavy developer involvement.
What are top alternatives to Airship?
Top alternatives include Braze, Leanplum, OneSignal, and MoEngage, which offer similar cross-channel engagement and orchestration capabilities.
