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About BetterRetain
What is BetterRetain?
BetterRetain is an AI-powered dunning and payment recovery tool that automatically retries failed Stripe subscription payments on a smart schedule. It addresses common card errors like expired cards or insufficient funds, and sends personalized customer emails to update payment information.
Who is it for?
BetterRetain is built for SaaS companies, e-commerce businesses with recurring orders or subscription boxes, and nonprofits accepting donations. If you rely on recurring revenue through Stripe, BetterRetain helps you recover failed payments without manual work. It is not for businesses using other payment gateways or those with one-time transactions only.
Real use cases
For a SaaS startup, BetterRetain can retry a failed monthly subscription charge at strategic intervals, increasing recovery rates. An e-commerce store selling subscription boxes can avoid losing customers due to expired credit cards. A nonprofit can maintain steady donation flow by automatically retrying failed contributions and sending reminders to donors.
Key features and benefits
BetterRetain offers weekly email reports, automated payment recovery, personalized reminders, real-time analytics, and customizable retry schedules — all integrated with Stripe. It reduces manual workload and improves customer satisfaction by minimizing service interruptions.
Key features
- Automated Payment Recovery — Automatically retry failed Stripe payments on a smart schedule to recover lost revenue.
- Customizable Retry Schedules — Set retry timing to match your business needs and customer behavior.
- Personalized Reminders — Send emails to customers to update expired cards or add funds, improving recovery rates.
- Stripe Integration — Connect your Stripe account seamlessly for hands-off payment recovery.
- Weekly Email Reports — Get insights into recovery performance and failed payment trends.
- Real-Time Analytics — Track engagement and recovery metrics to optimize your dunning strategy.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
BetterRetain Pricing
BetterRetain pricing: from $19/mo.
RetainLite
$19/month (or $12/month billed annually) — Recover up to 5 failed payments, connect 1 Stripe account, automated retry, email reports, support, custom retry schedules, and customer emails on payment failures.
RetainPro
$39/month (or $29/month billed annually) — Recover up to 15 failed payments, connect up to 3 Stripe accounts, all RetainLite features included.
RetainMax
$129/month (or $99/month billed annually) — Unlimited payment recoveries, connect up to 5 Stripe accounts, all RetainPro features included.
Early access is available for free. Annual billing offers a discount.
Frequently asked questions
How much does BetterRetain cost?
BetterRetain starts at $19/month for the RetainLite plan, with annual billing available at $12/month. Pro and Max tiers are $39/month and $129/month respectively (annual: $29 and $99/month).
Is BetterRetain free?
BetterRetain does not offer a free plan, but you can register for early access for free. There is no mention of a free trial on the pricing page.
What does BetterRetain do?
BetterRetain automatically recovers failed Stripe subscription payments by retrying them on a schedule and sending personalized reminders to customers to update their payment information.
Who is BetterRetain best for?
BetterRetain is ideal for SaaS companies, e-commerce businesses with subscription products, and nonprofits that rely on recurring Stripe payments and want to reduce churn.
What are the top alternatives to BetterRetain?
Alternatives include ChurnBuster, Recoverly, and Baremetrics' dunning tools. Compare features and pricing based on your specific needs.
What are the limitations of BetterRetain?
The main limitation is that it only works with Stripe; it doesn't support other payment gateways. The RetainLite plan also caps recovery at 5 failed payments per month.
