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About Kipwise
What does Kipwise do?
Kipwise is a team wiki and knowledge management platform that combines internal wikis, training, and enablement. It helps teams centralize information, automate knowledge sharing, and ensure teammates find the right answers at the right time.
How does it solve the problem?
Kipwise reduces communication lag for remote and distributed teams by connecting content sources like Slack, Google Drive, Dropbox, and OneDrive into a single unified search. Its Chrome Extension suggests relevant wiki articles automatically when agents reply on Intercom or Gmail. The Slack auto-answering bot detects questions and provides answers from your knowledge base, cutting repetitive queries.
Who is it for?
Kipwise is designed for customer support, sales, marketing, product, and HR teams—especially those using Slack and helpdesk tools. It's ideal for companies scaling their internal knowledge. It may not suit very small teams (under 20 users) as the minimum plan requires 20 users.
Real use cases
Customer support teams use Kipwise to accelerate ticket resolution via AI suggestions. Sales teams can share product docs and pricing in real-time. Marketing teams build project wikis with internal Q&A flows. HR uses it for mandatory reads and training documentation.
Key features
- AI Knowledge Suggestions — Chrome Extension suggests relevant wiki articles automatically while replying on Intercom, Gmail, Zendesk, and other web apps.
- Slack Auto-Answering Bot — Detects questions in Slack and answers them from your knowledge base, reducing expert workload.
- Unified Search — Connect Slack, Google Drive, Dropbox, OneDrive, and more to search all content sources from one place.
- Real-time Collaborative Editor — Edit pages together with your team, just like Google Docs.
- Built-in Workflows — Content review, internal Q&A, mandatory reads, and trackable public links.
- Integrations — With Slack, browser extensions, Google Drive, and embed options for Trello, Airtable, and Invision.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
Kipwise Pricing
Kipwise pricing: from $6.30/mo per user (min 20 users).
Premium (from $6.3/mo/user, min 20 users)
Includes templates, version history, collaborative editor, reports, reading list, Chrome extension, Slack integration, page shortcuts, premium integrations, and 4GB per user storage.
Branded (from $12.6/mo/user, min 20 users)
All Premium features plus SSO (Okta, OneLogin, JumpCloud, Azure), Ask AI, AI Auto-suggestions, AI Auto-answering in 3 Slack channels, custom domain, custom look & feel, custom Slack app, and 8GB per user storage.
Enterprise (Contact us)
All Branded features plus volume pricing, custom integrations, custom SSO, custom access control, custom data storage (US/Germany), API integration, and on-demand storage.
Add-ons: AI Knowledge Suggestions (+$7/user/mo), Slack Auto-Answering Bot (+$129/channel/mo). Free trial available.
Frequently asked questions
How much does Kipwise cost?
Kipwise Premium starts at $6.3 per user per month (minimum 20 users). Branded is $12.6 per user/month. Enterprise is custom. Annual billing saves 10%.
Is Kipwise free?
Kipwise doesn't have a permanent free plan, but they offer a free trial (sign up via 'Try for Free'). There is no mention of a free tier.
What is Kipwise used for?
Kipwise is a team wiki and knowledge management tool. It helps centralize company knowledge, enable AI-powered search, and automate knowledge sharing via Slack and Chrome extension.
Who is Kipwise best for?
Kipwise is best for mid-sized to large teams (20+ users) in customer support, sales, marketing, product, and HR, especially those using Slack and Intercom/Zendesk.
What are the top alternatives to Kipwise?
Common alternatives include Guru, Notion, Confluence, Tettra, and Slite. For a comparison, check SaaSpartout's marketplace.
Does Kipwise have a Slack bot?
Yes, Kipwise has a Slack auto-answering bot that detects questions and suggests answers from your knowledge base. It's an add-on at +$129/channel/month.
