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About Navvia
What is Navvia?
Navvia is an operational resilience platform that helps organizations assess, design, and improve the operational processes that underpin resilience. It combines operational resilience assessments, process design, and ITSM services to provide a structured approach to improving governance, operational execution, and alignment across frameworks like NIST CSF, DORA, ISO 27001, and SOC 2.
What problem does it solve?
Navvia addresses the gap between documented processes and how processes actually perform. It helps organizations identify process debt, accelerate process design, and improve operational resilience by focusing on real-world execution.
Who is it for?
Navvia is designed for enterprises, consulting firms, and managed service providers (MSPs) that need to assess and improve IT service management processes. It is ideal for organizations aiming to meet regulatory compliance or build operational resilience. It is not for small businesses or teams without ITSM process needs.
Real use cases
Use Navvia to run operational resilience assessments, map results to NIST CSF or DORA, design ITSM processes as structured data, and auto-generate guides, RACI, SIPOC, and other artifacts. It can be used independently or with Navvia experts and certified partners.
Key features
- Resilience Assessment — Assess process performance and map to NIST CSF, DORA, ISO 27001, and more with reports and stakeholder insights.
- Process Design — Design processes as structured data for consistency and reusability, with auto-generated guides, RACI, SIPOC, and more.
- Framework-aligned Templates — Use templates aligned to leading frameworks to accelerate design and ensure compliance.
- AI-enabled Analysis — Leverage AI to accelerate insight and action from assessment data.
- Multi-Tenant Architecture (Consultant) — For consulting firms, manage multiple client environments with full segregation.
- White-Label Branding (Consultant) — Customize the platform with your own branding.
- SSO & API Access (Enterprise+) — Single Sign-On, API access, custom URL, and enhanced security for enterprise needs.
SaaSpartout Score
6.7
/10
Editorial score from our review methodology — not user ratings.
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Navvia Pricing
Navvia pricing: from $23,000/year.
Enterprise+ — $23,000/year
For organizations requiring SSO, enhanced security, and a dedicated URL. Includes Process Assessments, Process Design, Training & Support, SSO, API Access, Custom URL, Enhanced Security, All Assessment Templates, Unlimited Users, 10 Editors. Required Onboarding: $10,200.
Consultant — $28,000/year
For firms and vendors improving professional services delivery. Includes everything in Enterprise+, plus Multi-Tenant Architecture, White-Label Branding, and Consultant Delivery Model. Required Onboarding: $10,200.
Additional Editors may be purchased in blocks of 5. A free demo is available on request.
Frequently asked questions
What is Navvia?
Navvia is an operational resilience platform that helps organizations assess, design, and improve ITSM processes, with alignment to frameworks like NIST CSF, DORA, ISO 27001, and SOC 2.
How much does Navvia cost?
Navvia pricing starts at $23,000 per year for the Enterprise+ plan, which includes 10 editors and unlimited read-only users. The Consultant plan is $28,000 per year. Onboarding is required and costs $10,200.
Is there a free trial or free plan?
Navvia does not offer a free plan, but you can request a demo to see how the platform works before subscribing.
Who is Navvia best for?
Navvia is best for enterprises, consulting firms, and MSPs that need to assess, design, and improve IT service management processes to build operational resilience.
What are top alternatives to Navvia?
Top alternatives include ServiceNow, Freshservice, and BMC Helix, which also offer ITSM process management and assessment features.
Does Navvia require onboarding?
Yes, onboarding is required with every subscription and includes platform setup, administrator training, configuration guidance, and enablement sessions. It typically takes 4-8 weeks.
