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About New Relic
What is New Relic?
New Relic is an intelligent observability platform that helps engineering teams monitor and optimize their entire technology stack. It provides real-time visibility into application performance, infrastructure health, digital user experience, logs, security, and AI/agentic monitoring—all from a single platform.
What problem does it solve?
New Relic reduces mean time to resolution (MTTR) by predicting and automating issue resolution before they impact your bottom line. It connects application performance to customer experience and revenue, helping teams identify friction points, control cloud costs, and secure AI investments.
Who is it for?
New Relic is ideal for DevOps, SRE, and platform engineering teams at businesses of all sizes—from small teams to at-scale enterprises—that need to ensure reliability, optimize costs, and deliver better digital experiences. It is not for teams looking for a simple uptime checker; it's a comprehensive observability solution.
Real use cases
Use New Relic to monitor multi-cloud and Kubernetes spend, analyze session replays for UX issues, track AI model token usage and behavior, and prioritize security vulnerabilities with AI reasoning.
Key features
- APM — Connect application performance to customer experience and revenue.
- Digital Experience Monitoring — Pinpoint session friction and UX flaws with AI.
- AI and Agentic Monitoring — Manage AI agents, control costs, and monitor every model interaction.
- Infrastructure Monitoring — Manage cloud-native and K8s environments with full hybrid visibility.
- Log Management — Query data in place to scale logging cost-effectively.
- Security — Prioritize critical risks with guided remediation and AI reasoning.
- OpenTelemetry — Future-proof on a universal open standard for every signal.
SaaSpartout Score
7.7
/10
Editorial score from our review methodology — not user ratings.
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New Relic Pricing
New Relic pricing: from $0.40/GB over free tier. Billing model: Freemium.
For comparison: the median starting price in Analytics & Data is $39/month, measured across 274 tools we track. See the full SaaS Pricing Index →
Free
$0/month — 100GB data ingest, unlimited basic users, one full platform user, access to 50+ capabilities, no credit card required.
Standard
For small teams — limited to 5 full platform users, ticketed support with 2 business day response SLA, SAML single sign-on. Contact for pricing.
Pro
For teams with more than five engineers — unlimited full platform users, commitment options, 2-hour critical initial support response SLA, Data Plus eligibility. Contact for pricing.
Enterprise
At-scale organizations — everything in Pro plus FedRAMP Moderate and HIPAA eligibility with Data Plus, priority ticket routing, 1-hour critical initial support response SLA. Contact for custom pricing.
All paid plans include 100GB free data ingest per month; additional usage is $0.40/GB. Optional Advanced Compute capabilities are available for extra fees. Get started free.
Frequently asked questions
Is New Relic free?
Yes, New Relic offers a free tier with 100GB of data ingest per month, unlimited basic users, and access to 50+ capabilities. No credit card is required.
How much does New Relic cost?
New Relic's paid plans start at $0.40/GB of data ingest beyond the free 100GB monthly allowance. Standard and Pro plans are available with contact-based pricing, and Enterprise is custom.
What is New Relic used for?
New Relic is used for observability—monitoring application performance, infrastructure, logs, digital user experience, security, and AI/agentic monitoring to ensure reliability and optimize costs.
Who is New Relic best for?
New Relic is best for DevOps, SRE, and platform teams at small to large organizations that need comprehensive, AI-powered visibility across their entire tech stack.
What are the top New Relic alternatives?
Top alternatives to New Relic include Datadog, Dynatrace, and Grafana. These also offer observability and monitoring solutions, but features and pricing vary.
What are New Relic's main limitations?
New Relic can have a steep learning curve due to its extensive features, and costs can escalate with high data volumes beyond the free tier. Advanced features like Transaction 360 and Security RX require additional compute costs.
