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About RepairDesk
What is RepairDesk?
RepairDesk is a comprehensive repair shop management software that helps cell phone, computer, and small engine repair businesses streamline their operations. It combines ticketing, point of sale (POS), inventory management, appointment scheduling, and customer communication in one platform. Built for the way repair shops actually run, RepairDesk replaces disjointed tools with a single, integrated system.
What problem does it solve?
Repair shops often struggle with juggling multiple spreadsheets, paper tickets, and separate payment systems. RepairDesk solves this by centralizing repair order management, inventory tracking, payments, and customer notifications. It reduces manual errors, saves time, and improves the customer experience with automated reminders and transparent communication.
Who is it for?
RepairDesk is ideal for single-store repair shops, multi-store franchises, and mail-in repair centers. It suits businesses that need to track serialized inventory, manage purchase orders, and handle high volumes of repair tickets. It is not designed for non-repair retail or service businesses that do not require repair-specific workflows.
Real use cases
For example, a phone repair store uses RepairDesk to create repair tickets, check in devices, and update customers via SMS when their device is ready. A computer repair franchise uses the multi-location feature to transfer inventory between stores. A small engine repair shop uses RepairDesk's POS to sell parts and track service history. In all cases, integrated payments and inventory control ensure accuracy and speed.
Key features
- Repair Ticket Management — Create, track, and manage repair orders from check-in to completion.
- Inventory Management — Serialized inventory, purchase orders, GRNs, and stock transfer across stores.
- Point of Sale (POS) — Sell services, accessories, and gadgets from one fast and reliable POS screen.
- Appointment Scheduling — Let customers book online, with automated reminders and real-time tracking.
- SMS & Email Notifications — Keep customers informed automatically at every stage.
- Employee Management — Manage user roles, permissions, and staff performance.
- Integrated Payments — Accept debit, credit, contactless, and digital wallets via RD Payment, Square, PayPal, Stripe, and more.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
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RepairDesk Pricing
RepairDesk pricing: from $79/store/month.
For comparison: the median starting price in Marketplace is $28/month, measured across 64 tools we track. See the full SaaS Pricing Index →
Essential
Perfect for single-store repair businesses. Starting from $79/store per month (billed annually) or $99/store per month (billed quarterly). Includes POS, appointment scheduling, repair ticketing, SMS/email notifications, inventory control, employee management (up to 5 users), and basic reporting.
Growth
Designed for growing repair businesses with high volume sales. Starting from $119/store per month (billed annually) or $149/store per month (billed quarterly). Includes everything in Essential, plus multi-location support, advanced reporting & KPI dashboard, workflows, and up to 8 users.
Advanced
Custom-built for mail-in repair, refurbishment & warranty centers, and manufacturer repair depots. Get a custom quote. Includes all Growth features, unlimited users, and advanced capabilities like mail-in suite, vendor portal, and more.
All plans include a free trial. Choose quarterly or annual billing; annual saves 20%.
Frequently asked questions
What is RepairDesk?
RepairDesk is an all-in-one repair shop management software for cell phone, computer, and small engine repair stores. It combines ticketing, POS, inventory, appointments, and customer communication in one platform.
How much does RepairDesk cost?
RepairDesk pricing starts at $79/store per month with annual billing or $99/store per month with quarterly billing for the Essential plan. The Growth plan starts at $119/store per month (annual) or $149/store per month (quarterly). Advanced plan requires a custom quote.
Does RepairDesk offer a free trial?
Yes, RepairDesk offers a free trial. You can start with a free trial before choosing a paid plan.
Is RepairDesk free?
No, RepairDesk is not free. It is a paid subscription software with plans starting at $79/store per month. However, it does offer a free trial.
Who is RepairDesk best for?
RepairDesk is best for cell phone repair shops, computer repair stores, and small engine repair businesses. It is also suitable for multi-store franchises and mail-in repair centers.
What are top alternatives to RepairDesk?
Top alternatives to RepairDesk include RepairShopr, Shopmonkey, and Dynamic Repair. These also offer repair shop management features, but pricing and specific features may vary.
What is a key limitation of RepairDesk?
RepairDesk may have a learning curve, and some advanced features like email campaigns and appointments Pro are paid add-ons. Also, the Advanced plan's pricing requires a custom quote, so it may not be transparent for all budgets.
