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About Replain
What is Replain?
Replain is a live chat service that lets you communicate with website visitors through your preferred messaging app — WhatsApp, Telegram, or Facebook Messenger. It eliminates the need for a separate chat dashboard or app, bringing all customer conversations into the messengers you already use daily.
What problem does it solve?
Traditional live chat tools require customers to learn a new interface and keep you tied to a proprietary platform. Replain solves this by bridging your website's chat widget directly to your existing messenger apps. You get more efficient follow-ups and instant support without switching between tools, while your customers don't need to install anything.
Who is it for?
Replain is ideal for small to medium businesses, e-commerce stores, and support teams that want to manage customer chats from their personal or shared messaging apps. It's especially useful for businesses with a global clientele (thanks to 24-language support) and for teams that need multiple operators. It may not be the best fit for enterprises requiring extensive custom development or advanced ticketing systems.
Real use cases
Use Replain to capture leads from your website, promote products and offers, provide real-time customer support, collect contact details, and gather statistical data about your visitors. The widget can be customized to match your brand, and active invitations let you proactively start conversations with visitors at set times.
Key features
- Native Messenger Integration — Receive and reply to web-chat messages directly in WhatsApp, Telegram, or Facebook Messenger.
- Unlimited Operators (Pro plan) — Add as many operators and clients as you need, with departments for better organization.
- Automated Replies — Set up automated responses to common questions and save time.
- Widget Customization — Customize the chat widget and icon to match your brand, with options for positioning and personalized buttons.
- Google Analytics Integration — Track visitor behavior and measure the impact of your chat support.
- Visitor Information — See IP address, location, and point of contact for each visitor to personalize your approach.
- Multi-Device Support — Run several devices simultaneously, such as a smartphone and laptop, for flexibility.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
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Replain Pricing
Replain pricing: from $8/mo.
For comparison: the median starting price in Communication is $15.99/month, measured across 153 tools we track. See the full SaaS Pricing Index →
Free
$0 per month — 1 operator, up to 30 clients per month, unlimited websites, reply templates, online/offline modes, widget customization, available in 24 languages, works on any device.
Basic
$8 per month (with a 12-month subscription). Includes up to 5 operators, up to 1000 clients per month, transfer clients between operators, video welcome message, call back, any messenger link, operator's ratings, preferable working hours, banners, API access. All add-ons available for a free 14-day trial (no credit card required).
Pro
$17 per month (with a 12-month subscription). Unlimited operators and clients, operators' departments, embedded dialog, video manager, third-party services integration via Zapier, plus all other available add-ons. Free 14-day trial of all add-ons (no credit card required).
Frequently asked questions
Is Replain free?
Yes, Replain offers a free version with 1 operator, up to 30 clients per month, and unlimited websites. It includes basic features like reply templates, online/offline modes, widget customization, and 24 language support.
How much does Replain cost?
Replain has two paid tiers: Basic at $8 per month (billed annually) for up to 5 operators and 1000 clients, and Pro at $17 per month (billed annually) for unlimited operators and clients. Both plans offer a 14-day free trial of all add-ons without requiring a credit card.
Who is Replain best for?
Replain is best for small to medium-sized businesses, e-commerce sites, and support teams that want to manage customer chats directly from WhatsApp, Telegram, or Facebook Messenger. It's particularly useful for businesses with international customers, thanks to 24-language support.
What are the main alternatives to Replain?
Alternatives include traditional live chat tools like Intercom, Zendesk Chat, and Tidio, but Replain stands out for its native messenger integration, which eliminates the need for a separate chat dashboard.
Does Replain have any limitations?
The free version limits you to 1 operator and 30 clients per month. For more comprehensive needs, you'll need to upgrade to Basic or Pro. Also, while the tool offers many add-ons, some advanced features like Zapier integration are only available on the Pro plan.
