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About Superorder
What is Superorder?
Superorder is an AI-powered platform designed for restaurants to manage their online reputation and maximize delivery profitability. It automates the collection and analysis of customer feedback, manages reviews across platforms like Google and Yelp, and helps restaurants understand their delivery performance across third-party apps.
What problem does it solve?
Restaurants struggle to keep up with reviews, feedback, and delivery data from multiple platforms. Superorder solves this by using AI agents to engage customers in real-time, guide happy customers to leave positive reviews, and automatically respond to reviews. It also helps restaurants recover lost revenue by identifying and preventing delivery downtime.
Who is it for (and who is it not for)?
Superorder is built for restaurant owners and operators, especially those with multiple locations or heavy reliance on third-party delivery like DoorDash, UberEats, and Grubhub. It's also useful for ghost kitchens and virtual brands. It may not be suitable for small single-location restaurants with minimal delivery volume, as the pricing is store-based and more beneficial at scale.
Real use cases
Use Superorder to increase your 5-star reviews by automating review requests after orders. It filters out negative feedback and helps you recover unhappy customers before they post bad reviews. For delivery profitability, it tracks downtime, reconciles financials, and sends alerts so you can act quickly.
Key features
- Surveys & Feedback Agent — Real-time feedback that surfaces issues before they become public reviews, boosting 5-star reviews and improving SEO.
- Review Management Agent — Automates personalized replies to every review, turning complaints into recoveries and building trust.
- Delivery Profitability Agents — Automates financial reconciliation, tracks downtime, and provides real-time alerts to maximize delivery profits.
- Consolidated Reporting — Aggregates all third-party delivery data in one place for a complete performance view.
- AI Scorecards, Insights & Alerts — Get instant notifications on store-level activity and performance indicators.
- Downtime Management — Auto-restart offline stores to prevent revenue loss due to unintentional downtime.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
Superorder Pricing
Superorder pricing: Custom pricing (book a demo).
Enterprise Plan
Custom pricing based on store count. Includes 1:1 onboarding, dedicated account manager, 24-hour support SLA, advanced security and compliance, role-based access control, advanced AI analytics and insights, unlimited users, and advanced reporting.
Free trial
All plans come with a 30-day money-back guarantee. No free trial mentioned on the site.
Frequently asked questions
How much does Superorder cost?
Superorder pricing is customized based on the number of stores. You need to book a demo to get a personalized quote. A 30-day money-back guarantee is offered on all products.
Is there a free trial for Superorder?
There is no free trial, but they offer a 30-day money-back guarantee if you're unhappy with the product.
What does Superorder do?
Superorder uses AI agents to manage restaurant reputation, automate review responses, collect customer feedback, and maximize delivery profitability by tracking downtime and reconciling financials.
Who is Superorder best for?
It's best for restaurant owners and operators, especially multi-location chains, ghost kitchens, and virtual brands that rely heavily on third-party delivery services like DoorDash and UberEats.
What are top alternatives to Superorder?
Alternatives include Ovation, Marchex, and Chatmeter for reputation management, and Delaget or FoodserviceIP for delivery analytics. However, Superorder combines both reputation and delivery profitability in one platform.
Does Superorder integrate with my POS system?
Yes, Superorder integrates with all major third-party platforms, review websites, and most POS systems, according to their FAQ.
