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About Whatfix
What is Whatfix?
Whatfix is a Digital Adoption Platform (DAP) that helps enterprises increase user adoption of web, desktop, and mobile applications. It provides in-app guidance, hands-on simulations, and actionable analytics to streamline onboarding, training, and support.
What problem does it solve?
Whatfix solves low software adoption, lengthy onboarding, and high support costs by giving users contextual, step-by-step assistance within their workflows. It reduces friction, deflecting support tickets and accelerating time-to-resolution.
Who is it for?
Whatfix is designed for enterprise teams—IT, L&D, product, and customer success—that need to standardize processes, train employees or customers, and gain visibility into usage. It's not for small teams seeking a free, lightweight tool.
Real use cases
Companies use Whatfix to onboard new hires, guide customers through complex workflows, train on new software releases, and analyze friction in product journeys—all without code.
Key features
- In-App Guidance — Create Flows, Pop-Ups, Smart Tips, and Task Lists to guide users contextually.
- Self Help — Provide an embedded wiki with help articles and videos to reduce support tickets.
- Guidance Analytics — Measure engagement and see friction points to optimize guidance.
- Mirror (Simulations) — Build sandbox environments for training and validation, with AI roleplay.
- Product Analytics — AutoCapture events, session replay, and real-time cohorts to understand user behavior.
- Content Lifecycle Management — Streamline governance with approvals, version control, and controlled releases.
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
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Whatfix Pricing
Whatfix pricing: from $X/user/mo.
Standard
For employee or customer-facing apps. Includes in-app guidance, Self Help, Task Lists, Smart Tips, Flows, Beacons, Pop-Ups, and Launchers+. Pricing available on request.
Premium
For employee or customer-facing apps. Adds content aggregation and Surveys (2000 articles). Pricing available on request.
Enterprise
Multi-app plans for large-scale deployments, with unlimited DAP implementations and custom offerings. Contact sales.
All plans may offer a free demo. Contact Whatfix for a trial or pricing details.
Frequently asked questions
What is Whatfix used for?
Whatfix is a Digital Adoption Platform that provides in-app guidance, simulations, and analytics to help users learn software faster and improve adoption.
How much does Whatfix cost?
Whatfix pricing is not publicly disclosed; you must request a demo to get a quote. They offer Standard, Premium, and Enterprise plans.
Is there a free trial for Whatfix?
Whatfix does not advertise a free trial on their site; they offer a demo. Contact them to arrange a trial.
What are the best Whatfix alternatives?
Alternatives include WalkMe, Pendo, and Appcues, which offer similar in-app guidance and analytics features.
Who is Whatfix best for?
Whatfix is best for mid-to-large enterprises that need to scale user adoption across web, desktop, and mobile apps—for both employees and customers.
What platforms does Whatfix support?
Whatfix supports web, desktop, and mobile applications, with plans available for each.
