Chatwoot vs Pulsedesk
Both are Customer Support tools. Below, the differences that matter: verified pricing, editorial scores and who each one is really for.
Chatwoot: Chatwoot is an AI-powered, open-source customer support platform with unified inbox, live chat, and omnichannel messaging—free plan available. Pricing: from $19/agent/mo (billed annually). (data verified July 2026)
Pulsedesk: Pulsedesk is an affordable helpdesk for SMBs with multichannel support, AI chatbot, and automation—starting at $8/user/mo. Pricing: from $8/user/mo. (data verified August 2026)
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At a glance
 Chatwoot ◆ |
 Pulsedesk | |
|---|---|---|
| Rating | — | — |
| Pricing | from $19/agent/mo (billed annually) | from $8/user/mo |
| Pricing model | Freemium | — |
| Category | Customer Support | |
| Exclusive deal | ◆ -5% on all your payment with code SAASPARTOUT | — |
| Visit website → | Visit website → | |
Editorial scorecard
Editorial score from our review methodology — not user ratings.
| Ease of use | 7.5 | 8.5 |
| Features depth | 8.0 | 7.5 |
| Value for money | 9.0 | 8.0 |
| Support quality | 6.5 | 7.0 |
| Integrations | 7.5 | 6.5 |
| Scalability | 7.0 | 6.0 |
| Documentation | 7.0 | 7.0 |
| Onboarding speed | 7.5 | 8.5 |
| Overall | 7.5 | 7.4 |
Frequently asked questions
What is Chatwoot?
Chatwoot is an AI-powered, open-source customer support platform with unified inbox, live chat, and omnichannel messaging—free plan available.
What is Pulsedesk?
Pulsedesk is an affordable helpdesk for SMBs with multichannel support, AI chatbot, and automation—starting at $8/user/mo.
How much do Chatwoot and Pulsedesk cost?
Chatwoot: from $19/agent/mo (billed annually). Pulsedesk: from $8/user/mo.
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