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About Chatwoot
What it does
Chatwoot is an AI-powered, open-source customer support platform that brings live chat, email, and social messaging into a single shared inbox. You can self-host it for full control or run it in the cloud, making it a flexible alternative to tools like Intercom and Zendesk.
What it solves
Chatwoot consolidates fragmented support channels into one dashboard, automates common questions with its built-in Captain AI agent, and boosts agent productivity with Copilot smart reply suggestions and live translation. It helps teams reduce response times and manage conversations efficiently.
Who it's for
Chatwoot is ideal for startups, SMBs, and open-source enthusiasts who need affordable, customizable multi-channel support. It's trusted by 15,000+ businesses worldwide. It may not suit large enterprises requiring advanced SSO/SAML and audit logs on lower-tier plans.
Real use cases
Use Chatwoot to unify website live chat, email, Facebook, Instagram, TikTok, WhatsApp, and SMS interactions; automate FAQ responses; set up collaborative team inboxes; and publish self-service knowledge base articles.
Key features
- Unified Inbox — All conversations from email, chat, and social channels in one place
- Omnichannel Support — Connect website live chat, email, Facebook, Instagram, TikTok, WhatsApp, and SMS
- Captain AI Agent — Automates common questions using your help center, chats, and FAQs
- Copilot for Agents — Smart reply suggestions, past-conversation lookups, and live translation
- Automation Rules — Trigger automatic assignment, labeling, and replies
- Knowledge Base — Publish help-center articles for self-service
- Reporting & Analytics — Track response times, resolution rates, and agent performance
SaaSpartout Score
7.5
/10
Editorial score from our review methodology — not user ratings.
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Chatwoot Pricing
Chatwoot pricing: from $19/agent/mo (billed annually). Billing model: Freemium.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Hacker – $0/agent/month
Up to 2 agents, 500 conversations/month, live chat channel, 30-day data retention. No Captain AI, help center, teams, automation rules, SSO/SAML, or audit logs.
Startups – $19/agent/month (billed annually)
Unlimited conversations, all channels (except voice), 300 Captain AI credits/month, help center included, 1-year data retention. No teams, automation rules, SSO/SAML, or audit logs.
Business – $39/agent/month (billed annually)
Unlimited conversations, all channels including voice, 500 Captain AI credits/month, help center, teams, automation rules included, 2-year data retention. No SSO/SAML or audit logs.
Enterprise – $99/agent/month (billed annually)
Unlimited conversations, all channels including voice, 800 Captain AI credits/month, help center, teams, automation rules, SSO/SAML, audit logs included, 3-year data retention. All plans include a 15-day free trial.
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Get the deal →Frequently asked questions
Is Chatwoot free?
Yes, Chatwoot offers a free Hacker plan for up to 2 agents with 500 conversations per month and a live chat channel. All paid plans include a 15-day free trial.
How much does Chatwoot cost?
Chatwoot pricing starts at $19/agent/month (billed annually) for the Startups plan, with Business at $39 and Enterprise at $99 per agent per month. A free Hacker plan is also available.
What is Chatwoot used for?
Chatwoot is an AI-powered customer support platform that unifies live chat, email, and social messaging into one inbox. It helps teams automate responses, collaborate, and self-serve with a knowledge base.
Who is Chatwoot best for?
Chatwoot is best for startups, SMBs, and open-source enthusiasts who need affordable multi-channel support. Enterprise features like SSO/SAML and audit logs are only on the highest Enterprise plan.
How does Chatwoot compare to Intercom?
Chatwoot is an open-source, more affordable alternative to Intercom with similar omnichannel support and AI features, but may lack some advanced enterprise capabilities on lower-tier plans.
Can I self-host Chatwoot?
Yes, Chatwoot can be self-hosted for full control. The cloud version is also available for a managed experience, and pricing for self-hosted plans is separate from the cloud tiers listed.
