LiveChat turns website visitors into conversations with real‑time chat, chatbots, and ticketing—all in one dashboard.
from $19/mo per person (billed annually)
About Crisp
What is Crisp?
Crisp is an AI-powered customer support platform that combines live chat, a chatbot builder, a shared inbox, a knowledge base, and CRM in one tool. It helps businesses automate 50% of inquiries using AI agents, centralize messages from website chat, email, WhatsApp, Facebook Messenger, Instagram, and more, and manage it all from a single collaborative inbox.
Who is it for?
Best for solopreneurs, startups, and small to medium-sized businesses that want a unified support solution without complex setup. It's ideal for teams that need to handle live chat, email, and social messages together, but not for enterprises requiring advanced customizations or dedicated on-premise deployment.
Real use cases
Startups use Crisp to engage website visitors in real time with a customizable chat widget, reducing bounce rates. E-commerce stores integrate with Shopify, WooCommerce, or Adobe to sync customer conversations and orders. Support teams build a no-code chatbot to handle FAQs and route complex tickets to human agents, all while tracking performance with built-in analytics.
Key features
- Live chat widget — Customizable chat box with proactive triggers for website and mobile apps
- Shared inbox — Centralize conversations from chat, email, WhatsApp, Messenger, Instagram, and more
- AI Agent builder — No-code workflow builder to create AI agents trained on your website, PDFs, or knowledge base
- Knowledge base — Build a branded self-service help center with articles
- CRM & ticketing — Track customer profiles, assign tickets, and manage customer data
- Integrations — Connect with Slack, Shopify, WordPress, and 100+ other tools
- Support analytics — Monitor team performance, conversation volume, and customer satisfaction
SaaSpartout Score
7.6
/10
Editorial score from our review methodology — not user ratings.
◆ AI advisor — 30 seconds, no signup
Why are you looking at Live Chat tools today?
Crisp Pricing
Crisp pricing: Free plan available · from $45/mo. Billing model: Freemium.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Free — $0/mo
For solopreneurs and entrepreneurs. Includes website chat widget, 2 seats, shared inbox, mobile apps, chat SDKs, contact form, e-commerce integrations, and push notifications. No AI credits.
Mini — $45/mo per workspace
For early-stage companies. Adds shared email inbox, 4 seats, 5 AI credits (approx. 90 automated conversations), shortcuts, chat triggers, private notes, custom email domain, and unlimited data retention.
Essentials — $95/mo per workspace
For small businesses. Includes 10 seats, 25 AI credits (approx. 450 automated conversations), omnichannel inbox (WhatsApp, Instagram, SMS, Line, Viber), workflow automation builder, omnichannel AI chatbot, knowledge base, analytics, and routing rules.
Plus — $295/mo per workspace
For medium-sized businesses. Full suite of AI-powered omnichannel customer support with all features. Includes all Essentials features plus advanced capabilities.
All plans come with a 14-day free trial — full access, no credit card required.
Frequently asked questions
Is Crisp free?
Yes, Crisp offers a Free plan that includes website chat widget, shared inbox, mobile apps, chat SDKs, and 2 seats — forever. No AI credits are included on the Free plan.
How much does Crisp cost?
Crisp has four plans: Free ($0/mo), Mini ($45/mo), Essentials ($95/mo), and Plus ($295/mo). All paid plans are billed per workspace and include a 14-day free trial.
Who is Crisp best for?
Crisp is best for solopreneurs, startups, and small to medium-sized businesses looking for an all-in-one customer support platform with live chat, chatbot, shared inbox, and knowledge base. It's especially suited for teams that want to automate responses with AI agents.
What are the top Crisp alternatives?
Top alternatives to Crisp include Intercom, Zendesk, Freshdesk, Tidio, and LiveChat. Crisp stands out for its flat pricing per workspace and built-in AI agent builder.
Does Crisp support WhatsApp and Instagram?
Yes, Crisp integrates with WhatsApp, Facebook Messenger, Instagram, email, SMS, Line, Viber, and more. These omnichannel channels are available from the Essentials plan onward.
What is the main limitation of Crisp?
Crisp may not be ideal for large enterprises needing on-premise deployment, advanced custom reporting, or extensive third-party integrations beyond its 100+ connectors. The Free plan also lacks AI credits.
