Crisp

Customer Support Free · from $25/mo

About Crisp

Crisp bundles live chat, a chatbot builder, a shared inbox, and a knowledge base into one platform — no separate tools needed.

What it does

You add a chat widget to your website, and Crisp routes conversations to your team via a shared inbox. It includes a no-code chatbot for automating common questions, a knowledge base for self-service, and integrations with email, Facebook Messenger, and WhatsApp.

Best for

Small businesses wanting an all-in-one support platform
Startups needing live chat and chatbot without complex setup
Teams that want to manage email, chat, and social messages in one inbox

Strengths

Unified inbox for chat, email, and social messages
No-code chatbot builder for automation
Built-in knowledge base and help center

Key features

Live chat widget — Customizable chat box with proactive triggers
Shared inbox — Manage conversations from chat, email, Facebook, and WhatsApp in one place
Chatbot builder — Create automated responses with a visual flow editor
Knowledge base — Build a self-service help center with articles
CRM & ticketing — Track customer profiles and assign tickets to team members
Integrations — Connect with Slack, Shopify, WordPress, and 100+ other tools

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