Customer Support Tools 24 tools
Customer Support software helps businesses manage and respond to inquiries from their users through channels like email, live chat, phone, and social media. These platforms centralize tickets, automate repetitive tasks, and track response times so you can provide consistent, helpful service. Whether you are a solo founder, a growing startup, or an enterprise team, these tools are essential for keeping customers satisfied and reducing churn.
When choosing a tool, compare features like ticket routing, live chat, knowledge base, and self-service portals. Also consider your budget: many providers offer free plans for small teams, paid tiers typically start around $15-50 per agent per month, and enterprise plans can go higher. Prioritize ease of integration with your existing CRM, help desk, or communication apps.
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ChatBot ◆
Build and deploy AI chatbots for customer support and sales automation—trained on your website, no coding required.
Chatfuel ◆
Chatfuel is an AI platform that handles client messages, bookings, and ads on WhatsApp, Instagram, and Facebook for service businesses.
Gorgias ◆
Gorgias is an AI-powered ecommerce helpdesk that unifies email, chat, and social with live Shopify data for faster support.
Jotform ◆
Jotform AI Agents let you build and deploy no-code AI assistants for customer support across 7+ channels.
LiveChat ◆
LiveChat turns website visitors into conversations with real‑time chat, chatbots, and ticketing—all in one dashboard.
Chatwoot ◆
Chatwoot is an AI-powered, open-source customer support platform with unified inbox, live chat, and omnichannel messaging—free plan available.
Clerk Chat
Clerk Chat adds SMS, WhatsApp, and AI-powered voice/messaging agents to Microsoft Teams with Operator Connect.
Client Portal
White-label client portal for sharing files, messages, and invoices with clients in a secure, branded space.
Crisp
Crisp is an all-in-one customer messaging platform with live chat, chatbot, shared inbox, and knowledge base.
Help Scout
Help Scout is a shared email inbox and knowledge base platform for small to mid-size support teams.
HelpSpace
HelpSpace is a shared inbox and help desk for small teams, combining email, chat, and social messages in one place.
Instatus
Instatus lets you create a beautiful status page in 10 seconds—free for up to 200 subscribers.
Landbot.io
No-code chatbot builder that turns website visitors into conversations—with drag-and-drop flows and live chat handoff.
Meya
Meya is a no-code platform to build AI-powered chatbots that handle complex customer conversations with context-aware NLU.
Spokk
Spokk automates customer feedback, reviews, loyalty, and referrals with AI-powered surveys and real-time analytics.
SupportYourApp
Outsource customer support to vetted agents who handle tickets, chats, and calls in 40+ languages.
Swell
Swell is an AI chatbot builder that turns your knowledge base into a support agent in minutes, no coding required.
Telbee.io
Telbee.io lets users leave voice messages on your site or app, automatically transcribing them into text for faster support and engagement.
TimelinesAI
TimelinesAI unifies WhatsApp conversations across multiple numbers into a shared inbox with AI-powered replies and CRM integration.
typedesk
typedesk: Pre-written text snippets and templates for support, sales, and messaging—insert anywhere with a shortcut.
Uchat.au
Uchat.au is a no-code AI chatbot platform that automates sales and support across 15+ channels, trained on your website content.
Upvoty
Upvoty is a feedback management platform for SaaS teams to collect, prioritize, and ship product requests.
UserGuiding
UserGuiding is a no-code product adoption platform for interactive walkthroughs, tooltips, and onboarding checklists.
Zendesk
Zendesk is an AI-first customer service platform with ticketing, live chat, and knowledge base for support teams.
Common questions about the SaaSpartout marketplace
What is Customer Support software?
Customer Support software (also called a help desk or ticketing system) is a platform that organizes and manages incoming customer requests. It converts emails, chats, and messages into tickets that can be assigned, tracked, and resolved in one place.
How do I choose the best Customer Support tool for my business?
Start by listing your primary channels (email, live chat, phone, social). Then evaluate ticket management, automation rules, reporting, and integrations with your existing tools. Look for a free trial or a free plan to test usability and response workflows.
Is there free Customer Support software available?
Yes, many providers offer free plans for small teams (typically up to 2-10 agents) with limited features like ticketing and basic email support. Free plans often lack advanced automation, omnichannel options, or analytics, but can work for early-stage businesses.
What is the typical cost of Customer Support software?
Paid plans generally range from $15 to $50 per agent per month for mid-range features. Enterprise plans with advanced customization, dedicated support, and higher ticket volumes can start at $70-150+ per agent per month.
What key features should I compare when evaluating Customer Support tools?
Look for ticket automation, multi-channel support (chat, email, phone, social), a shared inbox, collision detection (to avoid duplicate replies), knowledge base capability, reporting dashboards, and integration with CRM or project management apps. Mobile app availability is also important for remote teams.