Customer Support Tools 66 tools
Customer Support software helps businesses manage and respond to inquiries from their users through channels like email, live chat, phone, and social media. These platforms centralize tickets, automate repetitive tasks, and track response times so you can provide consistent, helpful service. Whether you are a solo founder, a growing startup, or an enterprise team, these tools are essential for keeping customers satisfied and reducing churn.
When choosing a tool, compare features like ticket routing, live chat, knowledge base, and self-service portals. Also consider your budget: many providers offer free plans for small teams, paid tiers typically start around $15-50 per agent per month, and enterprise plans can go higher. Prioritize ease of integration with your existing CRM, help desk, or communication apps.
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ChatBot ◆
Build and deploy AI chatbots for customer support and sales automation—trained on your website, no coding required.
Gorgias ◆
Gorgias is an AI-powered ecommerce helpdesk that unifies email, chat, and social with live Shopify data for faster support.
LiveChat ◆
LiveChat turns website visitors into conversations with real‑time chat, chatbots, and ticketing—all in one dashboard.
Chatfuel ◆
Chatfuel is an AI platform that handles client messages, bookings, and ads on WhatsApp, Instagram, and Facebook for service businesses.
Jotform ◆
Jotform AI Agents let you build and deploy no-code AI assistants for customer support across 7+ channels.
Chatwoot ◆
Chatwoot is an AI-powered, open-source customer support platform with unified inbox, live chat, and omnichannel messaging—free plan available.
Appcues
Appcues is a customer engagement platform for web and mobile, helping teams deliver personalized in-app experiences.
ArtiBot
ArtiBot is a free AI chatbot for lead capture, appointment scheduling, and payments on websites and WordPress.
Atlas
Atlas is AI-powered customer support software with ticketing, omnichannel chat, and session recording starting at $39/seat/mo.
Bettermode
Bettermode is an all-in-one customer community platform to engage, support, and grow your audience with no-code tools.
Canny.io
Canny.io is an AI-powered customer feedback platform that captures insights from sales and support conversations to drive product decisions and revenue.
Changelogfy
Changelogfy is an all-in-one platform to capture feedback, prioritize features, and announce product updates.
Chaty
Chaty lets you add WhatsApp, Messenger, and 20+ chat buttons to your website to engage customers on their preferred apps.
Cloodot
Cloodot is an AI employee for sales and support, unifying inbox channels and automating actions.
Continually
Continually is a chatbot builder and live chat platform that converts website visitors into qualified leads 24/7.
Crisp
Crisp is an all-in-one customer messaging platform with live chat, chatbot, shared inbox, and knowledge base.
Customerly
Customerly is an AI customer support agent that resolves tickets end-to-end, from billing to refunds, across live chat, email, and messaging apps.
DevRev
DevRev's Computer platform uses Native Shared Memory for accurate enterprise AI across teams — from Free to custom plans.
Drag
Drag is an AI-powered shared inbox for teams to manage customer email, orders, sales, and support collaboratively.
Featurebase
Featurebase is a modern support, feedback, and help center platform with AI, omnichannel inbox, and integrations.
FeatureOS
FeatureOS is a customer feedback platform that centralizes input, prioritizes features, and closes the loop when you ship.
Feedback Lane
A simple feedback widget for your website that lets customers leave feedback without jumping through hoops.
Feedback.fish
Feedback.fish is a lightweight feedback widget that collects issues, ideas, and compliments from users on any website or app.
Feedbear
Feedbear is a feedback platform that lets you collect, manage, and prioritize customer feedback with a public roadmap and changelog.
Fider
Fider is the #1 free product feedback tool to centralize feature requests and customer votes.
Fin.ai
Fin.ai is the highest-performing AI Customer Agent, averaging 76% resolution rate across 12,000+ brands.
Flarum
Flarum is the free, open-source forum software that makes community discussions simple, fast, and extensible.
Freshworks
Freshworks delivers AI-powered IT service management software for incident, asset, and operations management.
Frill
Frill is an all-in-one customer feedback tool for product teams to collect ideas, prioritize, and announce updates.
Front
Front is a customer service platform with AI that coordinates teams, conversations, and workflows for complex operations.
Gleap
Gleap is an AI-powered support and self-healing software platform with unlimited seats.
Groove
Groove is an AI-native B2B support platform that turns support into a revenue engine with per-ticket pricing and unlimited free seats.
Headway
Headway is the easiest way to keep customers in the loop with a hosted changelog and in-app widget.
Help Scout
Help Scout is a shared email inbox and knowledge base platform for small to mid-size support teams.
HelpCrunch
HelpCrunch is a customer communication platform combining live chat, chatbots, knowledge base, email marketing, and popups.
Helpninja
Helpninja is a simple, affordable helpdesk for Gmail users: manage email, live chat, and social messages from one place.
HelpSite
HelpSite is an AI-searchable knowledge base software for support, ops, and founder-led teams to reduce repetitive questions.
HelpSpace
HelpSpace is a shared inbox and help desk for small teams, combining email, chat, and social messages in one place.
Homepage overview video
Homepage overview video is a human insight platform to capture rich video feedback from customers and teams.
Klutch
Klutch is a company wiki & canned responses tool that helps teams save time and onboard faster with shared knowledge.
Kommunicate.io
Kommunicate.io is an AI-powered customer service automation platform that combines AI agents with human handoff for reliable support.
Labelf
Labelf is an adaptive AI agent that turns customer interactions into actionable insights to reduce churn, coach agents, and boost retention.
Labidesk.com
Labidesk.com is a customer service software with shared inbox, live chat, help center portal, and knowledge base.
Meya
Meya is a no-code platform to build AI-powered chatbots that handle complex customer conversations with context-aware NLU.
Olvy
Olvy AI centralizes customer feedback from surveys, interviews, reviews, and support tickets, turning chaos into actionable insights.
Productlane
Productlane is an AI-native omnichannel customer support platform built around Linear for modern teams.
Scout9
Scout9 is a human-AI augmented messaging tool that auto-replies to repetitive customer requests from your phone.
Spokk
Spokk automates customer feedback, reviews, loyalty, and referrals with AI-powered surveys and real-time analytics.
Stonly
Stonly is a knowledge management platform that creates interactive guides and AI-powered support to reduce tickets and training time.
SupportYourApp
Outsource customer support to vetted agents who handle tickets, chats, and calls in 40+ languages.
Common questions about the SaaSpartout marketplace
What is Customer Support software?
Customer Support software (also called a help desk or ticketing system) is a platform that organizes and manages incoming customer requests. It converts emails, chats, and messages into tickets that can be assigned, tracked, and resolved in one place.
How do I choose the best Customer Support tool for my business?
Start by listing your primary channels (email, live chat, phone, social). Then evaluate ticket management, automation rules, reporting, and integrations with your existing tools. Look for a free trial or a free plan to test usability and response workflows.
Is there free Customer Support software available?
Yes, many providers offer free plans for small teams (typically up to 2-10 agents) with limited features like ticketing and basic email support. Free plans often lack advanced automation, omnichannel options, or analytics, but can work for early-stage businesses.
What is the typical cost of Customer Support software?
Paid plans generally range from $15 to $50 per agent per month for mid-range features. Enterprise plans with advanced customization, dedicated support, and higher ticket volumes can start at $70-150+ per agent per month.
What key features should I compare when evaluating Customer Support tools?
Look for ticket automation, multi-channel support (chat, email, phone, social), a shared inbox, collision detection (to avoid duplicate replies), knowledge base capability, reporting dashboards, and integration with CRM or project management apps. Mobile app availability is also important for remote teams.