LiveChat turns website visitors into conversations with real‑time chat, chatbots, and ticketing—all in one dashboard.
from $19/mo per person (billed annually)
About Gorgias
What is Gorgias?
Gorgias is a conversational AI platform and helpdesk built specifically for ecommerce stores. It unifies your support channels into a single inbox and pulls live Shopify data—orders, customer details, and more—directly into every conversation, so agents respond faster without switching tabs.
What problem does it solve?
Ecommerce support teams waste time switching between tools and hunting for order information. Gorgias solves this by combining an omnichannel inbox (email, live chat, SMS, WhatsApp, Instagram, Facebook) with an AI Agent trained on your brand. The AI handles routine support like FAQs, returns, and refunds, while agents get full context for faster, more accurate responses. It also engages shoppers with product recommendations to help convert browsers into buyers.
Who is it for?
Built for ecommerce brands—especially Shopify stores—with high ticket volumes that want to automate routine support and unify customer conversations across channels. Gorgias states it powers customer conversations for 40% of Shopify brands. It is less suited for non-ecommerce businesses or very small teams on a tight budget who don't need omnichannel automation.
Key features
- Native Shopify integration — Pull up any order, customer data, and account details inside each conversation
- Omnichannel inbox — Email, live chat, SMS, WhatsApp, Instagram, and Facebook in one view
- AI Agent — Trained on your brand to answer pre- and post-sale FAQs, handle returns, and edit orders
- In-conversation actions — Cancel, discount, or upsell directly inside the conversation
- Support & ticket management — Help center, macros, rules, views, assignment, routing, and satisfaction surveys
- Integrations & insights — Klaviyo, Recharge, Loop Returns, Yotpo, and 150+ more, plus live monitoring and performance reporting
- AI coaching — Proactive, real-time tips help agents improve with every conversation
SaaSpartout Score
7.6
/10
Editorial score from our review methodology — not user ratings.
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Why are you looking at Helpdesk & Ticketing tools today?
Gorgias Pricing
Gorgias pricing: from $10/mo. Billing model: Subscription.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Starter — $10/mo
50 helpdesk tickets per month. Includes email and chat support, help center, macros, rules, and basic omnichannel features. Overage tickets cost $0.40 per ticket. AI Agent not included.
Basic — $50/mo
300 tickets per month. Adds Facebook, Instagram, WhatsApp, SMS & Voice (add-ons), integrations (Klaviyo, Recharge, etc.), user permissions, and SSO. AI Agent available as an add-on (pay per resolved conversation, $0.90–$1.00 per interaction). Overage tickets cost $40 per 100 tickets.
Pro (Recommended) — $300/mo
2,000 tickets per month. Includes all Basic features plus advanced AI Agent capabilities, TikTok media support, and priority support. Overage tickets cost $0.40 per ticket; AI Agent overage at $1.50 per interaction.
Advanced — $750/mo
5,000 tickets per month. Full feature set including AI Agent, coaching, revenue attribution, and dedicated support. Overage tickets at $40 per 100; AI overage at $150 per 100 interactions.
Enterprise — Custom volume and pricing. Free trial available for all plans. Switch to yearly billing and get 2 months free (up to 16% off). Unlimited users on most plans.
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Get the deal →Frequently asked questions
How much does Gorgias cost?
Gorgias pricing starts at $10/mo for 50 tickets (Starter), with plans up to Advanced at $750/mo for 5,000 tickets. Enterprise pricing is custom. Yearly billing saves up to 16% (2 months free).
What is Gorgias used for?
Gorgias is a helpdesk and AI Agent for ecommerce brands, especially Shopify stores. It unifies email, chat, SMS, WhatsApp, Instagram, and Facebook into one inbox with live order data, automating routine support and helping drive sales.
Is there a free trial for Gorgias?
Yes, Gorgias offers a free trial (start free trial button on pricing page). You can test all features before committing, with no credit card required for the trial.
Who is Gorgias best for?
Gorgias is best for ecommerce brands—particularly Shopify stores—with high ticket volumes. It claims to power 40% of Shopify brands. It's ideal for teams wanting to automate routine support and unify multi-channel conversations. It is less suited for non-ecommerce businesses.
What are top alternatives to Gorgias?
Top alternatives include Zendesk, Freshdesk, Re:amaze, Kustomer, and Tidio. Unlike many generic helpdesks, Gorgias is purpose-built for ecommerce with deep Shopify integration and an AI Agent trained on brand data.
Does Gorgias limit the number of users?
No. Gorgias offers unlimited users on all paid plans. Pricing is based on the number of helpdesk tickets (conversations), not seats.
