Gorgias

Customer Support from $60/mo

About Gorgias

Gorgias is a helpdesk built specifically for ecommerce stores. It pulls orders, customer data, and shipping info from Shopify into every ticket—so agents answer faster without toggling tabs.

What it does

Gorgias aggregates support channels (email, live chat, Facebook, Instagram, SMS) into a single inbox. It automatically enriches each ticket with the customer's order history, past conversations, and account details. Macros and AI suggest replies based on common queries like 'Where is my order?'

Best for

Shopify store owners with high ticket volumes
Ecommerce brands wanting to automate order-related queries
Support teams needing a unified view across email, chat, and social

Strengths

Deep Shopify integration shows order status, refunds, and customer data in-ticket
AI macros auto-suggest replies for common ecommerce questions
Omnichannel inbox reduces context switching

Key features

Shopify integration — Order details, customer profiles, and refund actions appear inside each ticket
Omnichannel inbox — Email, live chat, Facebook, Instagram, and SMS in one place
AI macros — Automatically suggests replies for frequent queries like tracking or returns
Automation rules — Auto-tag, assign, or reply based on keywords or customer data
Self-service portal — Customers can track orders or request returns without contacting support
Analytics dashboard — Track response times, CSAT, and ticket volume by channel

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