LiveChat ◆
LiveChat turns website visitors into conversations with real‑time chat, chatbots, and ticketing—all in one dashboard.
from $19/mo per person (billed annually)
About Clerk Chat
Clerk Chat is a Microsoft Teams-native communication platform that adds SMS, MMS, RCS, WhatsApp, eFax, and AI-powered voice/messaging agents to your existing Teams environment. It replaces expensive Microsoft Calling Plans with Operator Connect, letting you bring your own phone numbers.
What it solves
Businesses using Microsoft Teams struggle with costly calling plans, fragmented messaging channels, and compliance challenges. Clerk Chat unifies all customer conversations inside Teams—including SMS, WhatsApp, and RCS—while providing branded calling, automated AI agents, and compliance-ready messaging for regulated industries.
Who it's for
Best for mid-market and enterprise Teams users in finance, healthcare, and nonprofit sectors that need compliant, multi-channel communication. Also suited for service teams managing high-volume inbound messages. It is not designed for small teams that don't use Microsoft Teams or need standalone live chat for a basic website.
Real use cases
- Healthcare providers sending appointment reminders and follow-ups via SMS, with full HIPAA compliance.
- Financial advisors maintaining audit trails for client communications using shared inboxes and archiving integrations.
- Nonprofits coordinating internal staff and external outreach through one Teams-based hub.
Key features
- Live Chat Widget — Embed a customizable chat box on any website
- AI-Powered Responses — Automate answers to frequently asked questions
- Team Inbox — Centralized dashboard for managing all chats
- Visitor Tracking — See what pages visitors are on before they chat
- File Sharing — Send images and documents within conversations
- Offline Mode — Collect messages when no agents are available
Clerk Chat Pricing
Clerk Chat pricing: from $9.99/user/mo. Billing model: Freemium.
Growth — $9.99/user/month
For small businesses. Includes unlimited messages, 5,000 contacts, bring your own numbers, opt-in/opt-out, group messaging, shared inbox, templates.
Ultimate — $19.99/user/month
For power users. Includes unlimited messages, unlimited contacts, message campaigns, analytics, scheduled SMS, internal threads, blocklist, variables, round robin, 10DLC rush, log exports.
Enterprise — Custom pricing
For larger enterprises. Includes custom MSAs, defined SLAs, custom integrations, AI agents, API access, Microsoft Certified Integration. Contact sales.
All plans start with a free trial. Cancel anytime.
Frequently asked questions
How much does Clerk Chat cost?
Clerk Chat pricing starts at $9.99/user/month for the Growth plan and $19.99/user/month for the Ultimate plan. Enterprise plans are custom-priced. All plans include a free trial.
Is Clerk Chat free?
Clerk Chat is not free, but it offers a free trial so you can test the platform before committing to a paid plan.
What is Clerk Chat used for?
Clerk Chat adds SMS, MMS, RCS, WhatsApp, eFax, and AI voice/messaging agents directly inside Microsoft Teams. It replaces expensive calling plans and centralizes customer communication.
Who is Clerk Chat best for?
Clerk Chat is best for mid-market and enterprise organizations that rely on Microsoft Teams and need compliant, multi-channel messaging—especially in healthcare, finance, and nonprofit sectors.
What are the top alternatives to Clerk Chat?
Alternatives include built-in Microsoft Teams Phone, Twilio, and other Operator Connect providers. Clerk Chat differentiates with AI agents, RCS branding, and compliance integrations.
Does Clerk Chat work without Microsoft Teams?
No, Clerk Chat is designed as a native Microsoft Teams integration. It requires a Teams subscription to function.
