LiveChat turns website visitors into conversations with real‑time chat, chatbots, and ticketing—all in one dashboard.
from $19/mo per person (billed annually)
About Clerk Chat
What is Clerk Chat?
Clerk Chat is a Microsoft Teams-native communication platform that adds SMS, MMS, RCS, WhatsApp, eFax, and AI-powered voice/messaging agents to your existing Teams environment. It replaces expensive Microsoft Calling Plans with Operator Connect, letting you bring your own phone numbers.
What problem does it solve?
Businesses using Microsoft Teams struggle with costly calling plans, fragmented messaging channels, and compliance challenges. Clerk Chat unifies all customer conversations inside Teams—including SMS, WhatsApp, and RCS—while providing branded calling, automated AI agents, and compliance-ready messaging for regulated industries.
Who is it for?
Best for mid-market and enterprise Teams users in finance, healthcare, and nonprofit sectors that need compliant, multi-channel communication. Also suited for service teams managing high-volume inbound messages. It is not designed for small teams that don't use Microsoft Teams or need standalone live chat for a basic website.
Real use cases
- Healthcare providers sending appointment reminders and follow-ups via SMS, with full HIPAA compliance.
- Financial advisors maintaining audit trails for client communications using shared inboxes and archiving integrations.
- Nonprofits coordinating internal staff and external outreach through one Teams-based hub.
Key features
- Live Chat Widget — Embed a customizable chat box on any website
- AI-Powered Responses — Automate answers to frequently asked questions
- Team Inbox — Centralized dashboard for managing all chats
- Visitor Tracking — See what pages visitors are on before they chat
- File Sharing — Send images and documents within conversations
- Offline Mode — Collect messages when no agents are available
- Branded Messaging & Calling — Display your business logo and name on RCS messages and calls to build trust
SaaSpartout Score
7.4
/10
Editorial score from our review methodology — not user ratings.
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Clerk Chat Pricing
Clerk Chat pricing: from $9.99/user/mo. Billing model: Freemium.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Growth — $9.99/user/month
For small businesses. Includes unlimited messages, 5,000 contacts, bring your own numbers, opt-in/opt-out, signature, group messaging, shared inbox, and analytics. Start with a free trial.
Ultimate — $19.99/user/month
For power users. Includes unlimited messages, unlimited contacts, bring your own numbers, plus message campaigns, templates, scheduled SMS, internal threads, blocklist, blacklist, variables, assign-to/round robin, 10DLC 48hr rush ($500), log exports ($5/seat/mo), and AI agents (contact for pricing). Start with a free trial.
Enterprise — Custom pricing
For larger organizations. Custom MSAs, defined SLAs, custom integrations, and full API access. Contact sales for a quote. All plans include a free trial and can be canceled anytime.
Frequently asked questions
How much does Clerk Chat cost?
Clerk Chat pricing starts at $9.99/user/month for the Growth plan and $19.99/user/month for the Ultimate plan. Enterprise plans have custom pricing. All plans include a free trial.
Is Clerk Chat free?
Clerk Chat is not free, but each paid plan includes a free trial so you can test the features before committing. You can cancel anytime.
What is Clerk Chat used for?
Clerk Chat is used to add SMS, MMS, RCS, WhatsApp, eFax, and AI-powered voice/messaging agents directly inside Microsoft Teams. It helps businesses unify customer conversations and replace expensive calling plans with Operator Connect.
Who is Clerk Chat best for?
Clerk Chat is best for mid-market and enterprise Microsoft Teams users in finance, healthcare, and nonprofit sectors that need compliant, multi-channel communication. It is not ideal for small teams that don't use Microsoft Teams.
Does Clerk Chat integrate with Microsoft Teams?
Yes, Clerk Chat is a Microsoft Teams-native platform and a Microsoft 365 Certified app. It integrates deeply with Teams, Outlook, OneDrive, HubSpot, Microsoft Dynamics, Salesforce, and more. It also works with Webex.
What are the top alternatives to Clerk Chat?
Top alternatives include Twilio, Telnyx, and other Operator Connect providers. However, Clerk Chat stands out for its native Teams integration, branded messaging/calling, and compliance-ready features. Clerk Chat also offers a price-match guarantee.
