HelpSpace

Customer Support Free · from $29/mo

About HelpSpace

HelpSpace is a customer support platform designed for small businesses that want to manage all conversations from a single shared inbox. It pulls in emails, live chat messages, and social media DMs, then lets your team assign, reply, and track them without switching tabs.

What it does

HelpSpace aggregates messages from email, website chat, Facebook, Instagram, and WhatsApp into one dashboard. Team members can assign conversations, write internal notes, and set up automated replies. It also includes a knowledge base for self-service support.

Best for

Small teams juggling multiple support channels
E-commerce stores managing customer inquiries
Freelancers and agencies with growing client bases

Strengths

Unified inbox across email, chat, and social media
Built-in knowledge base for customer self-help
Affordable pricing for small teams

Key features

Shared Inbox — All messages from email, chat, and social in one view
Live Chat Widget — Embeddable chat for your website
Knowledge Base — Create and publish help articles
Automation Rules — Auto-assign, auto-reply, and tag conversations
Team Collaboration — Internal notes, mentions, and assignment
Multi-Channel — Connect email, Facebook, Instagram, WhatsApp

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