LiveChat

Customer Support from $20/mo per agent

About LiveChat

LiveChat doesn't just add a chat widget to your site—it gives you a full customer service platform with real-time messaging, AI-powered chatbots, and a shared inbox that tracks every interaction.

What it does

It captures visitors with proactive chat invitations, routes conversations to the right agent, and lets you automate common queries with chatbots. All chats are logged with customer context, so agents pick up where they left off.

Best for

E-commerce stores needing instant sales support
SaaS companies handling product questions
Service businesses managing appointment bookings

Strengths

Built-in ticketing system—no separate help desk needed
Chatbots that trigger based on visitor behavior or page visited
Integrates with 200+ tools including Shopify, Salesforce, and Slack

Key features

Real-time chat — visitors see agent typing, get instant replies
Chatbots — automate FAQs, qualify leads, and book meetings
Ticketing system — unresolved chats become tickets with priority levels
Proactive invitations — trigger chat based on time on page, cart value, or URL
Reports & analytics — track response times, satisfaction scores, and chat volume
Mobile apps — agents respond from iOS or Android

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