Chatwoot ◆
Chatwoot is an AI-powered, open-source customer support platform with unified inbox, live chat, and omnichannel messaging—free plan available.
Free·from $19/agent/mo (billed annually)
About LiveChat
LiveChat is a customer service platform that helps businesses engage website visitors through real‑time messaging, AI‑powered chatbots, and a shared inbox. It solves the problem of missed sales and slow support by turning passive browsing into live conversations.
What it does
LiveChat captures visitors with proactive chat invitations, routes conversations to the right agent, and automates common queries with chatbots. All chats are logged with customer context so agents can pick up where they left off. The built‑in ticketing system ensures no inquiry falls through the cracks.
Best for
- E‑commerce stores that need instant sales support and want to increase average order value
- SaaS companies handling product questions and onboarding
- Service businesses managing appointment bookings and lead qualification
Not ideal for
- Enterprises requiring deep CRM customization beyond pre‑built integrations
- Teams that need a standalone help desk without a chat focus
Strengths
- Built‑in ticketing system—no separate help desk needed
- Chatbots that trigger based on visitor behavior or page visited
- Integrates with 200+ tools including Shopify, Salesforce, and Slack
- Mobile apps for iOS and Android so agents can respond on the go
Key features
- Real‑time chat — visitors see agent typing and get instant replies, building trust and speeding resolution
- AI chatbots — automate FAQs, qualify leads, and book meetings without human intervention
- Ticketing system — unresolved chats become tickets with priority levels for follow‑up
- Proactive invitations — trigger chat based on time on page, cart value, or URL to capture leads
- Reports & analytics — track response times, satisfaction scores, and chat volume to improve performance
- Mobile apps — agents respond from iOS or Android, keeping support connected anywhere
LiveChat Pricing
LiveChat pricing: from $19/mo per person (billed annually). Billing model: Subscription.
Starter
$19/mo per person (billed annually). Includes Text Intelligence, 100‑visitor tracking, 1 recurring campaign, 60‑day chat history, basic widget customization, 24/7/365 support. Max 1 user.
Team
$49/mo per person (billed annually). Everything in Starter, plus Text Intelligence, 400‑visitor tracking, unlimited campaigns, unlimited chat history, full widget customization, basic reporting. Unlimited users.
Business
$79/mo per person (billed annually). Everything in Team, plus Text Intelligence, 1,000‑visitor tracking, work scheduler, staffing prediction, on‑demand reporting, advanced reporting, agent performance, SMS and Apple Messages for Business.
Enterprise
Custom pricing for global companies. Contact sales for details.
All plans include a 14‑day free trial. No credit card required.
Exclusive deal via SaaSpartout
Get the deal →Frequently asked questions
How much does LiveChat cost?
LiveChat starts at $19/mo per person (billed annually) for the Starter plan. Team is $49/mo per person, Business is $79/mo per person. A 14‑day free trial is available—no credit card required.
Is LiveChat free?
LiveChat offers a 14‑day free trial with all features. There is no permanent free plan, but you can test the full platform before subscribing.
Who is LiveChat best for?
LiveChat is best for e‑commerce stores, SaaS companies, and service businesses that want to increase sales and improve customer support through real‑time chat, chatbots, and ticketing—all in one dashboard.
What are the main features of LiveChat?
Key features include real‑time chat, AI‑powered chatbots, a built‑in ticketing system, proactive chat invitations, reports and analytics, and mobile apps for iOS and Android.
What are the top alternatives to LiveChat?
Popular alternatives include Intercom, Zendesk Chat, Tidio, and Freshchat. Each offers similar live chat and automation features, but LiveChat stands out for its integrated ticketing and 200+ app integrations.
Does LiveChat integrate with Shopify?
Yes, LiveChat integrates with Shopify, Salesforce, Slack, and over 200 other tools. You can connect it directly to your e‑commerce or CRM platform.
