LiveChat

LiveChat is a customer service platform that helps businesses engage website visitors through real‑time messaging, AI‑powered chatbots, and a shared inbox. It solves the problem of missed sales and slow support by turning passive browsing into live conversations.

What it does

LiveChat captures visitors with proactive chat invitations, routes conversations to the right agent, and automates common queries with chatbots. All chats are logged with customer context so agents can pick up where they left off. The built‑in ticketing system ensures no inquiry falls through the cracks.

Best for

• E‑commerce stores that need instant sales support and want to increase average order value
• SaaS companies handling product questions and onboarding
• Service businesses managing appointment bookings and lead qualification

Not ideal for

• Enterprises requiring deep CRM customization beyond pre‑built integrations
• Teams that need a standalone help desk without a chat focus

Strengths

• Built‑in ticketing system—no separate help desk needed
• Chatbots that trigger based on visitor behavior or page visited
• Integrates with 200+ tools including Shopify, Salesforce, and Slack
• Mobile apps for iOS and Android so agents can respond on the go

• Real‑time chat — visitors see agent typing and get instant replies, building trust and speeding resolution
• AI chatbots — automate FAQs, qualify leads, and book meetings without human intervention
• Ticketing system — unresolved chats become tickets with priority levels for follow‑up
• Proactive invitations — trigger chat based on time on page, cart value, or URL to capture leads
• Reports & analytics — track response times, satisfaction scores, and chat volume to improve performance
• Mobile apps — agents respond from iOS or Android, keeping support connected anywhere