Help Scout

Help Scout replaces chaotic support inboxes: it's a shared email inbox where your whole team sees every customer conversation, with no tickets or queues to manage.

What it does

It's a customer support platform centered around a shared email inbox. Emails from customers become conversations that any team member can reply to, with internal notes for collaboration. It also includes a knowledge base tool for self-service articles and a beacon widget for in-app help.

Best for

• Small to mid-size teams wanting a simple, email-native support system
• E-commerce stores managing customer inquiries from multiple channels
• SaaS companies offering self-service help docs alongside live support

Strengths

• Shared inbox eliminates ticket numbers and queue management
• Built-in knowledge base with search and article analytics
• Beacon widget embeds help content directly into your web app

• Shared inbox — all customer emails visible to the team with assignment and notes
• Knowledge base — create and organize help articles with search
• Beacon widget — embed help docs and contact form in your app
• Automated workflows — set rules to assign, tag, or reply to conversations
• Reports — track response times, volume, and customer satisfaction
• Integrations — connect with Shopify, Slack, Salesforce, and more