Help Scout vs LiveChat
Both are Customer Support tools. Below, the differences that matter: verified pricing, editorial scores and who each one is really for.
Help Scout: Help Scout is a shared email inbox and knowledge base platform for small to mid-size support teams. Pricing: from from $25/user/mo. (data verified June 2026)
LiveChat: LiveChat turns website visitors into conversations with real‑time chat, chatbots, and ticketing—all in one dashboard. Pricing: from from $19/mo per person (billed annually). (data verified June 2026)
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At a glance
 Help Scout |
 LiveChat ◆ | |
|---|---|---|
| Rating | — | — |
| Pricing | from $25/user/mo | from $19/mo per person (billed annually) |
| Pricing model | Subscription | Subscription |
| Category | Customer Support | |
| Visit website → | Visit website → | |
Editorial scorecard
Editorial score from our review methodology — not user ratings.
| Ease of use | 9.0 | 8.0 |
| Features depth | 7.5 | 7.5 |
| Value for money | 8.0 | 7.0 |
| Support quality | 7.5 | 7.5 |
| Integrations | 7.0 | 8.5 |
| Scalability | 6.0 | 7.0 |
| Documentation | 7.0 | 7.0 |
| Onboarding speed | 8.5 | 8.0 |
| Overall | 7.6 | 7.6 |
Frequently asked questions
What is Help Scout?
Help Scout is a shared email inbox and knowledge base platform for small to mid-size support teams.
What is LiveChat?
LiveChat turns website visitors into conversations with real‑time chat, chatbots, and ticketing—all in one dashboard.
How much do Help Scout and LiveChat cost?
Help Scout: from $25/user/mo. LiveChat: from $19/mo per person (billed annually).
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