Jotform ◆
Jotform AI Agents let you build and deploy no-code AI assistants for customer support across 7+ channels.
Free · from $34/mo
Best Help Scout Alternatives
We compared 8 alternatives to Help Scout in Customer Support. Each is hand-picked and ranked by our rating — pricing and features verified, no fluff.
Help Scout: Help Scout is a shared email inbox and knowledge base platform for small to mid-size support teams. Read the full Help Scout review →
Chatwoot ◆
Chatwoot is an AI-powered, open-source customer support platform with unified inbox, live chat, and omnichannel messaging—free plan available.
Free·from $19/agent/mo (billed annually)
LiveChat ◆
LiveChat turns website visitors into conversations with real‑time chat, chatbots, and ticketing—all in one dashboard.
from $19/mo per person (billed annually)
Crisp
Crisp is an all-in-one customer messaging platform with live chat, chatbot, shared inbox, and knowledge base.
Free plan available · from $45/mo
Zendesk
Zendesk is an AI-first customer service platform with ticketing, live chat, and knowledge base for support teams.
Free·from $19/agent/mo
Swell
Swell is an AI chatbot builder that turns your knowledge base into a support agent in minutes, no coding required.
from $29/mo
TimelinesAI
TimelinesAI unifies WhatsApp conversations across multiple numbers into a shared inbox with AI-powered replies and CRM integration.
from $25/seat/mo
HelpSpace
HelpSpace is a shared inbox and help desk for small teams, combining email, chat, and social messages in one place.
Free·from $12/user/month
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Why are you looking at Customer Support tools today?
Help Scout vs alternatives: quick comparison
While Help Scout is a solid help desk, its pricing may not suit every budget, and some teams find its feature set limiting for complex workflows. You might seek an alternative if you need more robust ticketing automation, advanced reporting, or a more generous free plan.
When comparing options, evaluate core features like multi-channel ticket management, knowledge base capabilities, and integrations. Equally important are the pricing structure, whether a free plan is available, and scalability for your team’s size and needs.
| Tool | Starting price | Free plan | Category | |
|---|---|---|---|---|
| Help Scout (this tool) | from $25/user/mo | No | Customer Support | Learn more → |
| Jotform | Free · from $34/mo | Yes | Customer Support | Learn more → |
| Chatwoot | from $19/agent/mo (billed annually) | Yes | Customer Support | Learn more → |
| LiveChat | from $19/mo per person (billed annually) | No | Customer Support | Learn more → |
| Crisp | Free plan available · from $45/mo | Yes | Customer Support | Learn more → |
| Zendesk | from $19/agent/mo | Yes | Customer Support | Learn more → |
| Swell | from $29/mo | No | Customer Support | Learn more → |
| TimelinesAI | from $25/seat/mo | No | Customer Support | Learn more → |
| HelpSpace | from $12/user/month | Yes | Customer Support | Learn more → |
Prices and details are generated automatically and may not be up to date. For accurate information, please visit the official website of the tool you are interested in.
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