LiveChat ◆
LiveChat turns website visitors into conversations with real‑time chat, chatbots, and ticketing—all in one dashboard.
from $19/mo per person (billed annually)
About Swell
What is Swell?
Swell is an AI chatbot builder that instantly transforms your existing help docs or website content into a smart support agent. No training or coding needed—just connect your knowledge base or paste URLs, and Swell automatically indexes the content to answer customer questions.
Who is it for?
Ideal for support teams drowning in repetitive tickets, startups that need a chatbot live in under an hour, and companies with existing help docs that want to reuse them. It is not for teams needing deep custom AI model training or complex workflow automation beyond escalation.
Key features
Swell auto-indexes your content, responds in over 50 languages, and escalates complex issues to humans via Slack, email, or live chat. An analytics dashboard tracks common questions and resolution rates.
Use cases
Reduce first-response time for SaaS support teams, provide 24/7 answers for ecommerce stores, or slash ticket volume by deflecting FAQs with accurate, context-aware replies.
Key features
- Auto-Indexing — Crawls your website or knowledge base to build answers
- AI Responses — Answers customer questions with context from your content
- Human Escalation — Transfers complex issues to your team
- Multi-Language Support — Detects and responds in over 50 languages
- Analytics Dashboard — Tracks common questions and resolution rates
- Integrations — Works with Slack, email, and live chat for seamless handoffs
Swell Pricing
Swell pricing: from $29/mo. Billing model: Subscription.
Starter — $29/month (billed yearly)
Includes up to 2 admin users, $50K annual sales ceiling, basic reports, and email & chat support. Start free trial.
Basic — $79/month (billed yearly)
Up to 5 admin users, $250K annual sales ceiling, basic reports. Start free trial.
Standard — $299/month (billed yearly)
Up to 15 admin users, $1M annual sales ceiling, advanced reports, priority support, and international price lists. Start free trial.
Unlimited — $2,250/month (billed yearly)
Unlimited admin users, $5M annual sales ceiling, advanced reports, role-based permissions, developer support, and 100% uptime SLA. Start free trial.
All plans include a free trial. Revenue overages apply above ceilings at 2% (Starter), 1.5% (Basic), 1% (Standard), 0.4% (Unlimited).
Frequently asked questions
What is Swell used for?
Swell is an AI chatbot builder that turns your knowledge base or website content into a support agent that answers customer questions automatically.
How much does Swell cost?
Swell pricing starts at $29/month (billed yearly) for the Starter plan. Other plans include Basic at $79/month, Standard at $299/month, and Unlimited at $2,250/month.
Does Swell offer a free trial?
Yes, all Swell plans come with a free trial so you can test the chatbot before committing.
Who is Swell best for?
Swell is best for support teams and startups that want to automate repetitive tickets using existing help docs, with no coding or AI training required.
What are the main alternatives to Swell?
Top alternatives include Zendesk Answer Bot, Intercom Fin, and Tidio. Swell stands out for its zero-training setup and multi-language support.
Does Swell integrate with Slack or live chat?
Yes, Swell integrates with Slack, email, and live chat for seamless human escalation when the AI cannot resolve an issue.
