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About TimelinesAI
What is TimelinesAI and how does it work?
TimelinesAI pulls all your WhatsApp Business conversations into a single dashboard, so your team can see every message without juggling phones or accounts. It adds shared inbox features like assignment, notes, and templates on top of WhatsApp's native interface. Connect unlimited WhatsApp numbers via the official API, then route messages to the right team member, set up auto-replies, and use AI to draft responses based on your chat history. Everything stays synced in real time.
Who is it for and what problem does it solve?
Best for customer support teams handling high WhatsApp volume, e-commerce stores using WhatsApp for order inquiries, and real estate agents or service businesses with multiple phone lines. It solves the chaos of managing multiple WhatsApp accounts separately, preventing missed messages and ensuring team collaboration. It is not ideal for individual freelancers who only use one WhatsApp number and do not need team features. If you're looking for a TimelinesAI alternative, consider your team size and CRM needs—TimelinesAI shines for multi-user, multi-number teams.
Real use cases and key benefits
Automatically create leads from new WhatsApp conversations in your CRM (HubSpot, Pipedrive, Zoho, Salesforce, monday.com). Assign chats to team members, add internal notes, and track response status. Use AI-powered reply suggestions trained on your past conversations, set auto-replies for common questions or out-of-office hours, and send mass messaging campaigns. Integrates natively with Zapier and Make.com for advanced automation.
Key features
- Unified inbox — all WhatsApp conversations from multiple numbers in one place
- Team collaboration — assign chats, add internal notes, and track response status
- AI-powered replies — suggests responses based on chat history and context
- Auto-replies — set triggers for common questions or out-of-office hours
- Message templates — save and reuse responses for FAQs
- CRM integration — sync contacts, conversation history, and lead progression with Pipedrive, HubSpot, Zoho, monday.com, Salesforce
- Workflow builder — visual drag-and-drop automation connecting 1000+ apps
SaaSpartout Score
7.3
/10
Editorial score from our review methodology — not user ratings.
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TimelinesAI Pricing
TimelinesAI pricing: from $25/seat/mo. Billing model: Subscription.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
CRM Integration — $25/seat/month
Includes Pipedrive, HubSpot, Zoho, monday.com, Salesforce integrations, Zapier and Make.com native integration, ChatGPT integration, Chrome Extension, Public API + Webhooks, Workflow Builder, Auto-response and AI, Assign responsible team member, Label chats.
Shared Inbox — $40/seat/month
Everything in CRM Integration plus: Full shared inbox access for all team members, Filter views for all team members, Unlimited chat history access, 500 mass messaging credits per seat, 10 MB media attachment size, Start new WhatsApp chats from Shared Inbox.
Mass Messaging — $60/seat/month
Everything in Shared Inbox plus: 2,000 mass messaging credits per seat, 50 MB media attachment size, Mass Messaging campaigns, Bulk Reply campaigns.
All plans include a 10-day free trial with no credit card required.
Frequently asked questions
How much does TimelinesAI cost?
TimelinesAI starts at $25/seat/month for the CRM Integration plan. The Shared Inbox plan is $40/seat/month, and the Mass Messaging plan is $60/seat/month. A 10-day free trial is available with no credit card required.
Is TimelinesAI free?
TimelinesAI offers a 10-day free trial with no credit card required. After the trial, you must choose a paid plan starting at $25/seat/month.
What are the best TimelinesAI alternatives?
Popular TimelinesAI alternatives include WATI, respond.io, and Chatwoot. Each offers different pricing and features, so compare based on your team size, CRM integration needs, and WhatsApp volume.
Who is TimelinesAI best for?
TimelinesAI is best for customer support teams, e-commerce stores, and service businesses managing multiple WhatsApp numbers. It is less suitable for individual freelancers with a single number.
Does TimelinesAI integrate with HubSpot?
Yes, TimelinesAI offers a native integration with HubSpot, allowing automatic lead creation from new WhatsApp conversations, real-time sync, and conversation history tracking. It has a 4.7/5 rating from 42 reviews on the HubSpot marketplace.
Can TimelinesAI be used for mass messaging?
Yes, the Mass Messaging plan ($60/seat/month) includes 2,000 mass messaging credits per seat, broadcast campaigns, and bulk reply campaigns. Lower-tier plans offer fewer credits.
