TimelinesAI — Customer Support

What is TimelinesAI and how does it work?

TimelinesAI pulls all your WhatsApp Business conversations into a single dashboard, so your team can see every message without juggling phones or accounts. It adds shared inbox features like assignment, notes, and templates on top of WhatsApp's native interface. Connect unlimited WhatsApp numbers via the official API, then route messages to the right team member, set up auto-replies, and use AI to draft responses based on your chat history. Everything stays synced in real time.

Who is it for and what problem does it solve?

Best for customer support teams handling high WhatsApp volume, e-commerce stores using WhatsApp for order inquiries, and real estate agents or service businesses with multiple phone lines. It solves the chaos of managing multiple WhatsApp accounts separately, preventing missed messages and ensuring team collaboration. It is not ideal for individual freelancers who only use one WhatsApp number and do not need team features.

Real use cases and key benefits

Automatically create leads from new WhatsApp conversations in your CRM (HubSpot, Pipedrive, Zoho, Salesforce, monday.com). Assign chats to team members, add internal notes, and track response status. Use AI-powered reply suggestions trained on your past conversations, set auto-replies for common questions or out-of-office hours, and send mass messaging campaigns. Integrates natively with Zapier and Make.com for advanced automation workflows.

• Unified inbox — all WhatsApp conversations from multiple numbers in one place
• Team collaboration — assign chats, add internal notes, and track response status
• AI-powered replies — suggests responses based on chat history and context
• Auto-replies — set triggers for common questions or out-of-office hours
• Message templates — save and reuse responses for FAQs
• CRM integration — sync contacts, conversation history, and lead progression with Pipedrive, HubSpot, Zoho, monday.com, Salesforce
• Workflow builder — visual drag-and-drop automation connecting 1000+ apps

TimelinesAI pricing: from $25/seat/mo. Billing model: Subscription.

CRM Integration – $25/seat/month

Includes Pipedrive, HubSpot, Zoho, monday.com, Salesforce integrations, Zapier and Make.com native integration, ChatGPT integration, Chrome Extension, Public API + Webhooks, Workflow Builder, Auto-response and AI, assign responsible team member, label chats, up to 1,000 active chats per seat.

Shared Inbox – $40/seat/month

Everything in CRM Integration, plus full shared inbox access for all team members, filter views for all team members, unlimited chat history access, higher active chats limit (2,000 per seat), 500 mass messaging credits per seat, 10 MB media attachment size, start new WhatsApp chats from shared inbox.

Mass Messaging – $60/seat/month

Everything in Shared Inbox, plus 2,000 mass messaging credits per seat, 50 MB media attachment size, 5,000 active chats per seat, mass messaging campaigns, bulk reply campaigns.

Start with a free 10-day trial – no credit card required. Save up to 20% with annual billing.

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