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About SupportYourApp
What is SupportYourApp?
SupportYourApp is a customer support outsourcing service that provides trained, vetted agents to handle your email, live chat, phone, and social media inquiries. Agents work in your brand voice and integrate with tools like Zendesk and Intercom, allowing you to scale support without hiring in-house teams.
Who is it for?
Ideal for startups, e-commerce stores, and SaaS companies that need round-the-clock multilingual support. It is not suitable for businesses that prefer to manage all support internally or require ultra-niche technical expertise beyond L3.
Real use cases
An e-commerce brand uses SupportYourApp to provide customer service in 60+ languages, reducing response time to under 1.5 hours. A SaaS startup offloads Tier 1 and Tier 2 technical support, freeing their internal team to focus on product development.
Key features
- Dedicated agents — Each account gets a team that learns your product and brand voice.
- Multi-channel support — Handle email, live chat, and phone from one dashboard.
- 40+ languages — Native speakers for global customer bases.
- Helpdesk integration — Works with Zendesk, Intercom, Freshdesk, and others.
- 24/7 coverage — Agents operate in multiple time zones for round-the-clock support.
- Onboarding and training — SupportYourApp trains agents on your product before they start.
SaaSpartout Score
7.2
/10
Editorial score from our review methodology — not user ratings.
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SupportYourApp Pricing
SupportYourApp pricing: Custom quote. Billing model: Custom.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Essential
Get a Quote — Up to 4 talents, 40+ languages, coverage up to 16/7, includes SupportBrain and SupportResponse (1,000 conversations/month). Ideal for businesses with a limited customer base.
Growth
Get a Quote — 5-19 talents, 60+ languages, 24/7 coverage, support tiers L1-L3, includes SupportResponse (5,000 conversations/month) and SupportVoice. Best for growing customer bases.
Enterprise
Get a Quote — 20-99 talents, 60+ languages, all support tiers, includes SupportResponse (10,000 conversations/month) and SupportVoice. For substantial customer bases with complex needs.
Custom
Contact Us — Custom team size, all features, AI components included (opt-out available). For businesses needing a tailored plan.
Free consultation available to discuss your needs.
Frequently asked questions
How much does SupportYourApp cost?
SupportYourApp pricing is custom and based on your needs. Plans start from a custom quote, with tiers: Essential (up to 4 talents), Growth (5-19 talents), Enterprise (20-99 talents), and Custom. Contact them for a quote.
Is there a free trial for SupportYourApp?
SupportYourApp does not advertise a free trial, but they offer a free consultation to discuss your requirements and tailor a solution.
What languages does SupportYourApp support?
SupportYourApp provides support in 40+ languages for the Essential plan and 60+ languages for Growth, Enterprise, and Custom plans, using native speakers.
Who is SupportYourApp best for?
It is best for startups, e-commerce stores, and SaaS companies that need to scale customer support quickly without hiring in-house teams. It is also ideal for businesses requiring 24/7 multilingual support.
What are the top alternatives to SupportYourApp?
Top alternatives include Influx, Helpware, and SupportBee, each offering different models for outsourcing customer support with varying pricing and features.
Does SupportYourApp integrate with Zendesk?
Yes, SupportYourApp integrates with major helpdesk tools including Zendesk, Intercom, and Freshdesk, allowing you to maintain visibility and control.
