Gorgias

What is Gorgias?

Gorgias is a conversational AI platform and helpdesk built specifically for ecommerce stores. It unifies your support channels into a single inbox and pulls live Shopify data—orders, customer details, and more—directly into every conversation, so agents respond faster without switching tabs.

What problem does it solve?

Ecommerce support teams waste time switching between tools and hunting for order information. Gorgias solves this by combining an omnichannel inbox (email, live chat, SMS, WhatsApp, Instagram, Facebook) with an AI Agent trained on your brand. The AI handles routine support like FAQs, returns, and refunds, while agents get full context for faster, more accurate responses. It also engages shoppers with product recommendations to help convert browsers into buyers.

Who is it for?

Built for ecommerce brands—especially Shopify stores—with high ticket volumes that want to automate routine support and unify customer conversations across channels. Gorgias states it powers customer conversations for 40% of Shopify brands. It is less suited for non-ecommerce businesses or very small teams on a tight budget who don't need omnichannel automation.

• Native Shopify integration — Pull up any order, customer data, and account details inside each conversation
• Omnichannel inbox — Email, live chat, SMS, WhatsApp, Instagram, and Facebook in one view
• AI Agent — Trained on your brand to answer pre- and post-sale FAQs, handle returns, and edit orders
• In-conversation actions — Cancel, discount, or upsell directly inside the conversation
• Support & ticket management — Help center, macros, rules, views, assignment, routing, and satisfaction surveys
• Integrations & insights — Klaviyo, Recharge, Loop Returns, Yotpo, and 150+ more, plus live monitoring and performance reporting
• AI coaching — Proactive, real-time tips help agents improve with every conversation