LiveChat ◆
Customer Support
LiveChat turns website visitors into conversations with real-time chat, chatbots, and ticketing—all in one dashboard.
from $19/mo per person (billed annually)
About Gorgias
Gorgias is a conversational AI platform and helpdesk built specifically for ecommerce stores. It unifies your support channels into a single inbox and pulls live Shopify data—orders, customer details, and more—directly into every conversation, so agents respond faster without switching tabs.
What it does
Gorgias combines an omnichannel inbox (email, live chat, SMS, WhatsApp, Instagram, and Facebook) with an AI Agent trained on your brand. The AI Agent handles routine support like FAQs, returns, and refunds, while agents and automation share full context for faster, more accurate responses. It can also engage shoppers with recommendations to help turn browsers into buyers.
Best for
Built for ecommerce brands—especially Shopify stores—with high ticket volumes that want to automate routine support and unify customer conversations across channels. Gorgias states it powers customer conversations for a large share of Shopify brands.
Key features
- Native Shopify integration — Pull up any order, customer data, and account details inside each conversation
- Omnichannel inbox — Email, live chat, SMS, WhatsApp, Instagram, and Facebook in one view
- AI Agent — Trained on your brand to answer pre- and post-sale FAQs, handle returns, and edit orders
- In-conversation actions — Cancel, discount, or upsell directly inside the conversation
- Support & ticket management — Help center, macros, rules, views, assignment, routing, and satisfaction surveys
- Integrations & insights — Klaviyo, Recharge, Loop Returns, Yotpo, and 150+ more, plus live monitoring and performance reporting
- AI coaching — Proactive, real-time tips help agents improve with every conversation
