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About Stonly
What Stonly Does
Stonly is a knowledge management platform designed for customer service teams. It helps support agents resolve tickets faster and enables customers to self-serve by providing personalized, step-by-step interactive guides and articles. Unlike standard knowledge bases, Stonly structures content into guided flows that reduce overwhelm and ensure accuracy.
Problem It Solves
Customer support teams often struggle with high ticket volumes, long resolution times, and lengthy agent training. Stonly reduces support tickets by up to 80%, cuts resolution time by 20%, and lowers training time by 58% (based on customer-reported metrics). It replaces scattered documentation with a single source of truth that both agents and customers can easily follow.
Who It Is For (and Not For)
Stonly is best for customer support teams in SaaS, IT, and service industries who need to standardize complex processes and empower self-service. It is less suited for informal teams that only need a simple FAQ page — Stonly’s strength lies in structured, interactive knowledge with AI assistance.
Real Use Cases
Companies use Stonly to create interactive troubleshooting guides for IT help desks, step-by-step product walkthroughs for customer onboarding, and AI-powered chatbots that deflect support tickets. Integrations with Zendesk, Freshdesk, Salesforce, and ServiceNow let agents access knowledge directly in their workflow.
Key features
- Interactive Guides — Create step-by-step tutorials with variables and triggers to guide users through complex processes.
- AI Agent Assist — Automatically summarize tickets, suggest resolution paths, and generate responses using your verified knowledge.
- Conversational AI Bot — Provide confident, AI-driven self-service answers backed by your structured knowledge base.
- Multi-Language Support — Offer guides in multiple languages; enterprise plans include auto-translate.
- Full-Path Analytics — Track guide views, completion rates, and identify drop-off points to improve knowledge content.
- Help Desk Integrations — Embed guides directly in Zendesk, Freshdesk, Salesforce, Front, and more.
- Unlimited Triggers & Targeting — Show the right guide at the right time based on user data and behavior.
SaaSpartout Score
7.5
/10
Editorial score from our review methodology — not user ratings.
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Stonly Pricing
Stonly pricing: Free Basic plan available. Billing model: Free.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Basic (Free)
14-day free trial of Small Business included. After trial, downgrade to Basic: 400 guide views/month, 5 published guides (up to 100 steps each), 1 language, 1 team member. No credit card required.
Small Business
Starting plan for companies with under 100 employees. Includes: unlimited guides and tours, multiple languages, 1 knowledge base, 4,000 guide views per month, 5 team members, custom branding, full-path analytics, versioning, integrations with Segment, Zapier, Freshpaint, Rudderstack, and more.
Enterprise
Custom pricing for scaling organizations. Includes everything in Small Business plus: unlimited knowledge bases, AI Agents, automations, SSO, private knowledge bases, white label options, auto-translate, advanced team rights management, integrations with Salesforce, Zendesk, Freshdesk, Front, priority support, dedicated customer success, security review, and surveys.
All plans include a 14-day free trial.
Frequently asked questions
How much does Stonly cost?
Stonly offers a free Basic plan (400 guide views/month, up to 5 guides) and a paid Small Business plan starting at an undisclosed price. Enterprise plans are custom-priced. A 14-day free trial of the Small Business plan is available.
Is Stonly free?
Yes, Stonly has a free Basic plan that includes 400 guide views per month, 5 published guides, and 1 team member. You get a 14-day free trial of the Small Business plan before being downgraded to Basic.
What does Stonly do?
Stonly is a knowledge management platform for customer service. It lets you create interactive, step-by-step guides and articles that help customers self-serve and agents resolve tickets faster, with AI-powered assistance.
Who is Stonly best for?
Stonly is best for customer support teams in SaaS, IT, and service industries that need to reduce ticket volume, standardize complex processes, and accelerate agent training. It is less suited for teams needing only a simple static FAQ.
What are top alternatives to Stonly?
Top alternatives include Guru, Document360, Confluence, Helpjuice, and Zendesk Guide. Stonly differentiates with its interactive step-by-step guides and AI agent assist features.
Does Stonly integrate with Zendesk?
Yes, Stonly integrates with Zendesk, Freshdesk, Salesforce, Front, and ServiceNow on enterprise plans. It also connects with Segment, Zapier, Freshpaint, and Rudderstack on all paid plans.
