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About Social Intents
What is Social Intents?
Social Intents is a customer support platform that brings live chat and AI chatbots directly into your team's existing collaboration tools—Microsoft Teams, Slack, Google Chat, and Zoom. It eliminates the need to switch between separate support apps by turning your familiar chat tools into an omni-channel support hub.
What problem does it solve?
Support teams often juggle multiple tools, missing chats and slowing response times. Social Intents solves this by centralizing all conversations (website chat, WhatsApp, SMS) into one unified inbox within your team's daily workflow. AI chatbots handle up to 75% of routine questions automatically, while complex issues are routed to human agents, reducing workload and improving response times.
Who is it for?
Social Intents is ideal for small to large businesses already using Microsoft Teams, Slack, or Google Chat who want to provide website support without extra software. It's particularly popular with e-commerce stores, SaaS companies, and agencies. It may not be the best fit for businesses needing highly customized chat workflows, complex ticketing systems, or those without a team chat platform.
Real use cases
Examples include: an e-commerce site answering product questions via Slack, a SaaS company supporting users from Microsoft Teams, and an agency deploying white-label AI chatbots for multiple clients.
Key features
- Native team chat integration — Respond to website visitors, WhatsApp, and SMS directly from Teams, Slack, or Google Chat.
- AI chatbot — Train on your website to answer up to 75% of inquiries automatically, with human handoff.
- Unified inbox — See all conversations in one place with real-time monitoring and analytics.
- No per-seat pricing — Unlimited team members on Basic and higher plans.
- Multi-channel support — Connect live chat, WhatsApp, and SMS (on select plans).
- Developer API — Access full API on all plans for custom integrations.
- White-label — Available on Pro and Business plans for rebranding.
SaaSpartout Score
7.6
/10
Editorial score from our review methodology — not user ratings.
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Social Intents Pricing
Social Intents pricing: from $21/mo (billed annually). Billing model: Free.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Lite — $21/month (billed annually)
1 chat widget, 1 seat, 60 conversations/mo, integrations with Teams/Slack/Google Chat, AI chatbot, 1 domain.
Starter — $39/month (billed annually)
1 chat widget, 4 seats, 250 conversations/mo, ChatGPT AI, integrations, 1 domain, shortcut replies & targeting, Developer API.
Basic — $69/month (billed annually)
2 chat widgets, unlimited seats, 1,000 conversations/mo, ChatGPT/Claude/Gemini, WhatsApp & SMS (1 number each), 2 domains.
Pro — $99/month (billed annually)
5 chat widgets, unlimited seats, 5,000 conversations/mo, all AI models, 5 domains, WhatsApp & SMS (5 numbers each), CRM & Zapier integrations, white label, auto chatbot retraining, country allow/block lists.
Business — $199/month (billed annually)
10 chat widgets, 10,000 conversations/mo, 10 domains, WhatsApp & SMS (10 numbers each), real-time auto-translation, priority support, white label, AI intent-based routing.
All plans include a 14-day free trial with no credit card required. Agency and Enterprise pricing available on request.
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Get the deal →Frequently asked questions
Is Social Intents free?
Social Intents offers a 14-day free trial with no credit card required. There is no permanent free plan.
How much does Social Intents cost?
Pricing starts at $21/month (billed annually) for the Lite plan. Starter is $39/month, Basic $69/month, Pro $99/month, and Business $199/month, all billed annually.
Who is Social Intents best for?
It's best for businesses that already use Microsoft Teams, Slack, or Google Chat and want to manage customer support without switching tools. It's popular with e-commerce, SaaS, and agencies.
Does Social Intents have per-seat pricing?
No. Basic, Pro, and Business plans include unlimited seats. Starter includes 4 seats.
What are the top alternatives to Social Intents?
Top alternatives include Intercom, Zendesk, Tidio, and Chatra. Social Intents differentiates with deep team chat integration and no per-seat fees.
What is a key limitation of Social Intents?
It's primarily focused on live chat and AI chatbot within team chat platforms. It may lack advanced ticketing, robust knowledge base, or extensive automation features compared to full helpdesk suites.
