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About ChatBot
What is ChatBot and what problem does it solve?
ChatBot (by Text) is an AI-powered customer service platform that lets you create conversational AI agents to help, convert, and sell 24/7. You set up an AI agent, train it on your existing knowledge sources—often just by sharing a website URL—and deploy it across multiple channels within minutes. It solves the problem of high support volume and missed sales opportunities by automating routine conversations and proactively engaging shoppers.
Who is it for?
Customer support teams reducing routine workload, marketing teams qualifying and capturing leads via chat, and e-commerce stores answering product questions and driving sales around the clock. Over 35,000 brands sell through the service with Text. It is not ideal for very small teams that only need basic live chat without AI, or for businesses that require deep custom coding beyond the provided no-code tools.
Real-world use cases
An AI agent can resolve return policy questions instantly, spot hesitating shoppers and recommend products, hand high-value conversations to human agents, and generate extra revenue—for example, Wembley Stadium earned over $1.5 million in eight months using ChatBot.
Key features
- AI agents — run conversations on their own using your knowledge, tone, and skills
- AI-generated replies — instant, accurate answers grounded in your business context
- Knowledge training — learns from your website and knowledge sources in minutes
- Multichannel — support across website, Messenger, SMS, and more
- Proactive selling — spots hesitating shoppers and offers help before they leave
- Human handover — seamlessly passes high-value chats to your team
- Inbox, ticketing & workflow automation — manage and automate support operations
ChatBot Pricing
ChatBot pricing: from $19/mo. Billing model: Subscription.
Essential — $19 per user/mo
Includes: 1 AI Agent, 10 AI resolutions, 5 Reply suggestions, 5 AI text edits, 50 Live visitors tracked, 10,000 API calls, 3 Proactive campaigns, 10 Custom skills, AI Copilot, Inbox and ticketing system, Workflow automation, Business channels, Selling through Shopify.
Growth — $79 per user/mo
Everything in Essential, plus: 10 AI Agents, 200 AI resolutions, 50 Reply suggestions, 100 AI text edits, 400 Live visitors tracked, 200,000 API calls, 30 Proactive campaigns, Chat topics insights, Chat supervision and takeover, Chat and ticket summaries, Shared canned responses, Team performance reports, Unlimited chat history.
Enterprise — Custom pricing
Custom AI Agents, tailored workflow automation, plugged into your data, flexible scaling and usage limits, dedicated Account Manager, personalized onboarding, product training, direct engineering support, SOC 2 Type 2, SSO and audit logs. Contact Sales.
All plans include a free 14-day trial with no credit card required.
Exclusive deal via SaaSpartout
Get the deal →Frequently asked questions
How much does ChatBot cost?
ChatBot pricing starts at $19 per user per month for the Essential plan. The Growth plan is $79 per user per month. Enterprise plans are custom-priced. A free 14-day trial is available with no credit card required.
Is ChatBot free?
No, ChatBot is not free, but it offers a 14-day free trial without needing a credit card. Paid plans start at $19/mo.
What is ChatBot used for?
ChatBot is used to automate customer support, generate leads, and drive sales using AI-powered chatbots. It can answer questions 24/7, recommend products, and hand off chats to human agents.
Who is ChatBot best for?
It is best for customer support teams, marketing teams, and e-commerce stores that want to reduce routine workload, qualify leads, and increase sales around the clock. It is less ideal for very small teams needing only basic live chat.
What are the top alternatives to ChatBot?
Top alternatives include Intercom, Zendesk, Tidio, and ManyChat. Each offers different pricing and features for chatbot and customer support automation.
What is the main limitation of ChatBot?
The Essential plan has low usage limits (e.g., 10 AI resolutions per month), which may require upgrading to Growth or Enterprise for higher volume. Also, deep custom coding is limited; it is best used as a no-code solution.
