Typeform ◆
No-Code & Automation
Build beautifully branded, conversational forms and surveys that get more data, more easily—no coding required.
Free·Free · from $34/mo
About ChatBot
ChatBot (by Text) is an AI-powered customer service platform that lets you create conversational AI agents to help, convert, and sell 24/7. You set up an AI agent, train it on your existing knowledge sources—often just by sharing a website URL—and deploy it across multiple channels within minutes.
What it does
The AI agent answers questions instantly and accurately using AI-generated replies that match your business context. It can spot hesitating shoppers, recommend relevant products, and hand conversations over to a human for high-value interactions. ChatBot supports customers across your website, Messenger, SMS, and more from a single AI.
Best for
Customer support teams reducing routine workload, marketing teams qualifying and capturing leads via chat, and e-commerce stores answering product questions and driving sales around the clock. Over 35,000 brands sell through the service with Text.
Key features
- AI agents — run conversations on their own using your knowledge, tone, and skills
- AI-generated replies — instant, accurate answers grounded in your business context
- Knowledge training — learns from your website and knowledge sources in minutes
- Multichannel — support across website, Messenger, SMS, and more
- Proactive selling — spots hesitating shoppers and offers help before they leave
- Human handover — seamlessly passes high-value chats to your team
- Inbox, ticketing & workflow automation — manage and automate support operations
