Typeform ◆
Build beautifully branded, conversational forms and surveys that get more data, more easily—no coding required.
Free·Free · from $28/mo (billed yearly)
About ChatBot
What is ChatBot and what problem does it solve?
ChatBot (by Text) is an AI-powered customer service platform that lets you create conversational AI agents to help, convert, and sell 24/7. You set up an AI agent, train it on your existing knowledge sources—often just by sharing a website URL—and deploy it across multiple channels within minutes. It solves the problem of high support volume and missed sales opportunities by automating routine conversations and proactively engaging shoppers.
Who is it for?
Customer support teams reducing routine workload, marketing teams qualifying and capturing leads via chat, and e-commerce stores answering product questions and driving sales around the clock. Over 35,000 brands sell through the service with Text. It is not ideal for very small teams that only need basic live chat without AI, or for businesses that require deep custom coding beyond the provided no-code tools.
Real-world use cases
An AI agent can resolve return policy questions instantly, spot hesitating shoppers and recommend products, hand high-value conversations to human agents, and generate extra revenue—for example, Wembley Stadium earned over $1.5 million in eight months using ChatBot.
Key features
- AI agents — run conversations on their own using your knowledge, tone, and skills
- AI-generated replies — instant, accurate answers grounded in your business context
- Knowledge training — learns from your website and knowledge sources in minutes
- Multichannel — support across website, Messenger, SMS, and more
- Proactive selling — spots hesitating shoppers and offers help before they leave
- Human handover — seamlessly passes high-value chats to your team
- Inbox, ticketing & workflow automation — manage and automate support operations
