Jotform AI Agents let you build and deploy no-code AI assistants for customer support across 7+ channels.
Free · from $34/mo
About Groove
What is Groove?
Groove is an AI-native B2B support platform that unifies email, chat, in-app, Slack Connect, and WhatsApp into a single inbox. It uses an AI agent trained on your knowledge base, ticket history, and connected tools (Stripe, HubSpot, Gong, PostHog, Attio) to automatically resolve tickets, draft replies, and scan every conversation for revenue signals like churn language, upsell asks, and feature requests.
Who is it for?
Groove is built for B2B companies that want to turn support from a cost center into a revenue driver. It fits teams with 5 to 500+ agents who need omnichannel support with AI. It is not ideal for very high-volume consumer support or teams that prefer a traditional per-seat pricing model.
Real use cases
1) A SaaS company routes churn signals detected in support tickets directly to CSMs with full account context. 2) Product teams receive feature requests tagged with ARR and renewal dates each week. 3) Support agents get AI-drafted replies with inline citations, cutting response time from minutes to seconds.
Key features
- Omnichannel inbox — email, chat widget, in-app, Slack Connect, WhatsApp threaded into one shared inbox with consistent SLAs.
- AI agent & co-pilot — AI resolves tickets autonomously when confident, or drafts replies with cited context for human review.
- Account intelligence — Connects to Stripe, HubSpot, Gong, PostHog, and more to load full account context into every ticket.
- Revenue signal detection — Automatically tags churn language, upsell asks, competitor mentions, and plan-limit hits in real time.
- Smart routing — Churn signals to CSM, upsell flags to AE, feature requests to product — each brief lands in the right inbox with context attached.
- AI knowledge base & article creation — Continuously expands your KB from resolved tickets and AI-generated documentation.
SaaSpartout Score
7.5
/10
Editorial score from our review methodology — not user ratings.
◆ AI advisor — 30 seconds, no signup
Why are you looking at Helpdesk & Ticketing tools today?
Groove Pricing
Groove pricing: from $1/ticket.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Per-Ticket Plan
$1 per ticket, minimum 250 tickets/month ($250/mo minimum). Unlimited agents, unlimited seats, and all AI features included. Annual contract minimum $3,000. Volume discounts available for teams above 500 tickets/month. No seat fees, no AI usage limits.
Free plan: The support platform itself is free forever — unlimited seats, no per-seat charge. You only pay per ticket resolved.
Frequently asked questions
Is Groove free?
The Groove support platform is free forever with unlimited seats. You only pay $1 per ticket (minimum 250 tickets/month) for every ticket processed.
How much does Groove cost?
Groove costs $1 per ticket with a minimum of 250 tickets per month ($250/month minimum). Annual contracts start at $3,000. Volume discounts are available for teams above 500 tickets/month.
Does Groove charge per seat?
No. Groove never charges per seat. You can invite your entire company at no additional cost.
What counts as a ticket in Groove?
Any customer conversation processed through Groove counts as a ticket. AI actions, workflows, and integrations are all included with no extra charges.
Who is Groove best for?
Groove is best for B2B companies with 5–500+ support agents who want to use AI to detect churn, upsell opportunities, and product signals from support conversations. It is not ideal for high-volume consumer support or teams preferring per-seat pricing.
How does Groove compare to Zendesk or Intercom?
Unlike traditional help desks that charge per agent, Groove charges per ticket with unlimited seats. Groove also includes built-in AI that scans every ticket for revenue signals (churn, upsell, feature requests) and routes them to the appropriate teams automatically.
