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About Cloodot
What is Cloodot?
Cloodot is an AI-powered platform that unifies your sales and support channels — WhatsApp, Instagram, Facebook, and webchat — into one threaded inbox. Its AI agent, built on LLMs, understands customer intent, pulls live data from your CRM, and takes actions like booking, refunding, or upselling in natural conversation.
What problem does it solve?
Customer-facing teams often juggle multiple messaging apps, missing context and wasting time on repetitive replies. Cloodot solves this by grouping all conversations by customer identity, automating responses, and handing off to humans when needed — so no request slips through.
Who is Cloodot for?
It’s ideal for e-commerce brands, retail businesses, and support teams that serve customers across chat platforms and languages. Businesses using Shopify, Salla, HubSpot, or custom stacks benefit most. It’s not suited for teams that need advanced CRM forecasting or project management.
Real use case
A customer messages on Instagram about a wrong cushion color. Cloodot identifies the order, pulls details from Shopify, and initiates a free swap — all without a human. It replies in the customer’s language and confirms delivery before Diwali.
Key features
- Unified Inbox — All channels (WhatsApp, Instagram, Facebook, webchat) in one threaded view, grouped by customer.
- AI Agent — Understands intent, pulls CRM data, and takes actions like booking, refunding, and upselling.
- One-Click Integrations — Connects with Shopify, Salla, HubSpot, and calendar. REST APIs for everything else.
- No-Code Builder — Train an agent on docs, policies, or plain instructions using visual flows. Custom code escape hatches included.
- Multilingual Support — Auto-detects and replies in 40+ languages including Arabic, Hindi, Tamil, Malayalam, Spanish, and Japanese. RTL handled.
- AI Persona — Customize greeting, tone (professional to casual), reply length, and follow-up cadence. Version control and playground included.
- Human Handoff — Define rules for when to transfer conversations to your team (e.g., refunds, escalations).
SaaSpartout Score
7.6
/10
Editorial score from our review methodology — not user ratings.
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Cloodot Pricing
Cloodot pricing: Free trial available. Billing model: Free.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Starter
Includes unified inbox, AI agent, and unlimited channels. Pay per message and skillset as you grow. Start with a free trial — no credit card required.
Growth
Scales with higher message volumes and advanced skillsets. Custom pricing available — contact sales.
Free trial: Test the AI agent on your own content and inbox live, risk-free.
Frequently asked questions
Is Cloodot free?
Cloodot offers a free trial — you can train an agent on your own content and test it in your inbox before committing. There is no permanent free plan mentioned on the site.
How much does Cloodot cost?
Cloodot uses a usage-based pricing model: you pay for messages and skillsets. Exact starting price is not publicly listed — contact sales or start the free trial for details.
How does Cloodot work?
Cloodot connects your sales and support channels into one inbox. Its AI agent reads customer messages, understands intent, pulls data from your CRM and e-commerce tools, and can take actions like refunds or bookings automatically. You train it with docs or flows using a no-code builder.
Who is Cloodot best for?
Cloodot is best for e-commerce and retail businesses that handle high volumes of customer chats across WhatsApp, Instagram, Facebook, and webchat — especially teams using Shopify, Salla, or HubSpot.
What are the top alternatives to Cloodot?
Top alternatives include Tidio, Intercom, Zendesk, and Freshdesk — especially for teams that need more traditional ticketing or deeper CRM features.
What languages does Cloodot support?
Cloodot supports 40+ languages including English, Arabic, Hindi, Tamil, Malayalam, Spanish, French, Portuguese, German, Japanese, Chinese, and Indonesian. It auto-detects the inbound language and replies in the same script.
