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About FeatureOS
What is FeatureOS?
FeatureOS is a unified customer feedback platform that helps product teams collect, organize, and act on user requests — all in one place. Instead of juggling Slack threads, support tickets, spreadsheets, and Jira, FeatureOS pulls every signal into a single inbox. AI merges duplicates, tags by sentiment and product area, and surfaces the trends that matter. The result: you ship what customers actually want.
Who is it for?
FeatureOS is built for modern product teams, SaaS startups, and scale-ups with 5–15+ team members who want to move from reactive feature requests to a structured, closed-loop workflow. It's ideal for teams that already use tools like Intercom, GitHub, or Jira and need a centralized roadmap that stays connected to real user feedback. If your team is still emailing spreadsheets or losing track of customer votes, FeatureOS solves that.
Key capabilities at a glance
With FeatureOS, you can set up public or private feedback boards, design custom surveys with conditional logic, build a drag-and-drop product roadmap, and publish automated release notes and help center updates. Every voter is notified the moment a status changes — from captured to planned to shipped. The platform also includes AI-powered analytics, user segmentation, and REST API access on higher tiers.
Key features
- Feedback Boards — Centralize input from every channel including Slack, email, Intercom, and in-app widgets; AI merges duplicates and tags by sentiment.
- Product Roadmap — Drag-and-drop roadmap to align your team and stakeholders without spreadsheets.
- Changelog & Release Notes — Automatically notify users and drive adoption when features ship.
- AI-Powered Analysis — Cluster thousands of messages into themes, spot trends, and skip manual triage.
- Customizable Forms & Surveys — Build structured surveys with conditional logic and link responses directly to your roadmap.
- User Segmentation — Segment users by attributes and behavior to understand who wants what (Growth and above).
- API & Webhook Access — Full REST API for custom integrations and workflows (Growth and above).
SaaSpartout Score
7.1
/10
Editorial score from our review methodology — not user ratings.
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FeatureOS Pricing
FeatureOS pricing: from $60/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Starter — $60/month
Includes 5 boards, 5 seats ($15/mo for additional seat), 3 integrations, all AI features, brand customization, custom domains, and email SMTP. 30-day free trial.
Growth — $120/month
Everything in Starter plus 10 boards, 10 seats, 5 integrations, user segmentation (5 segments), full API access, whitelabeling, and SSO. 30-day free trial.
Business — $250/month
Everything in Growth plus unlimited boards, 15 seats, unlimited integrations, dedicated CSM, access to dev hours, Salesforce integration, API and webhook access. 30-day free trial.
All plans include a 30-day free trial with no credit card required.
Frequently asked questions
Is FeatureOS free?
FeatureOS offers a 30-day free trial on all plans — no credit card required. There is no permanent free plan.
How much does FeatureOS cost?
FeatureOS starts at $60/month for the Starter plan, $120/month for Growth, and $250/month for Business. Annual billing saves 17%.
Who is FeatureOS best for?
FeatureOS is best for product teams at SaaS companies (5–15+ people) that need to centralize feedback from multiple channels and close the loop with customers.
What integrations does FeatureOS support?
Starter includes 3 integrations (Slack, GitHub, Jira, Intercom, and more). Growth adds up to 5, and Business adds unlimited integrations plus native Salesforce.
What is the main limitation of FeatureOS?
FeatureOS is not ideal for very small teams on a tight budget, as there is no free plan and the Starter tier caps boards and seats. Also, surveys are still in beta.
What are the top alternatives to FeatureOS?
Popular alternatives include Canny, Productboard, Aha!, and Frill — each with different focuses on feedback, roadmaps, or prioritization.
