Gleap — Customer Support

What is Gleap?

Gleap is an all-in-one AI support and self-healing software platform that connects support, feedback, product management, and code in a single loop. It uses specialist AI agents (Kai) to automatically resolve tier-1 support tickets, investigate bugs, write code, and open pull requests — so your team can focus on building what's next instead of triaging issues.

Who is it for?

Gleap is built for fast-moving software teams, from solo makers shipping their first product to growing and enterprise organizations that need unlimited seats and projects. It's ideal for companies that want to reduce customer support overhead, close the feedback loop with engineering, and ship bug fixes faster. It is not for teams that need a standalone, non-AI help desk without code integration.

Real use cases

Customers like Commonplace use Gleap to handle 50-60% of inbound support via Kai, while Lywand resolves half of all customer inquiries with the AI chatbot and knowledge base. Salesforge migrated from siloed tools to one integrated workspace — support, roadmap, news, and outreach — in under 1 day. Partfox moved from per-seat tooling to live chat, AI support, product tours, and surveys in 10 days.

• Kai AI support agent — Automatically resolves routine inbound support conversations across channels and languages, answering up to 80% before a human reads them.
• Kai Resolve — Captures technical data like console logs and screenshots, categorizes and routes bugs to engineering for faster understanding of recurring patterns.
• Kai Code — Goes from plan mode to build mode to a pull request for confirmed bugs, notifying the reporter when it ships.
• Kai PM — Reads user feedback from requests, votes, surveys, and support themes, prioritizes feature requests, writes specs, and notifies users after release.
• In-app bug reporting & live chat — Collects bug reports directly inside your app with console logs and screenshots, plus live chat for real-time support.
• Feature roadmap & changelogs — Public, branded roadmap with voting, plus interactive changelogs that let users react and comment on each release.
• Shared inbox & workflows — Team inboxes and customizable workflows for escalations, with the ability to hand tasks to humans when needed.

Gleap pricing: from $49/mo.

For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →

Starter – $49/mo (billed monthly) or $59/mo

For solo makers: 1 seat, 1 project, Kai AI support, live chat, in-app bug reporting, feature roadmap, knowledge base. Free 14-day trial.

Team – $149/mo (billed monthly) or $179/mo

For growing teams: everything in Starter plus unlimited seats and projects, all support channels, custom domains, third-party integrations, outbound messaging. Free 14-day trial.

Pro – $299/mo (billed monthly) or $359/mo

For teams that want AI-driven investigation, resolution, and fixes: everything in Team plus 25% off AI tokens, all AI models, custom agents, Kai PM, Kai Code, Kai Resolve. Free 14-day trial.

Enterprise – from $999/mo (billed monthly) or $1,199/mo

For security, compliance, and model control: everything in Pro plus SOC 2 Type II, SSO, BYOK, custom MAU limit, dedicated CSM, priority support, custom SLA. Talk to sales.

AI usage billed by actual tokens. Pro tier includes 25% token discount. Annual billing saves 20% on all plans. Free 14-day trial available on Starter, Team, and Pro.

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