Jotform AI Agents let you build and deploy no-code AI assistants for customer support across 7+ channels.
Free · from $34/mo
About Front
What is Front?
Front is a customer service platform powered by AI, designed to handle complex customer operations that simpler tools can't manage. It brings teams, conversations, and AI into one coordinated system, keeping customer operations fast, accurate, and under control.
Who is it for?
Front is built for mid-to-large businesses with cross-team customer operations, such as customer support, account management, inbound sales, customer success, and operations teams. It's ideal for organizations that deal with high-stakes inquiries requiring shared context and multi-department coordination. It is not suited for small teams needing only basic email or simple FAQ chatbots.
Key use cases
Use Front to tackle complex tickets across departments, orchestrate customer operations from one AI command center, manage multi-step workflows, and automate up to 70% of requests with Front AI. Real-world examples include coordinating onboarding, routing sales leads, and managing enterprise accounts without dropping the ball.
Key features
- Cross-team coordination — Route, escalate, or loop in the right team with full customer context and shared visibility.
- Multi-step workflows — Eliminate bottlenecks and keep complex requests moving across your organization.
- AI command center — Automate responses, assist teams, and analyze quality across your entire operation.
- Front AI — Resolve up to 70% of requests with AI, not just simple FAQs; handles complex escalations.
- Centralized inbox — Tame inbox chaos by coordinating across teams and systems from one centralized platform.
- Shared context — Every team member sees the full conversation history, eliminating customer repetition.
SaaSpartout Score
7.5
/10
Editorial score from our review methodology — not user ratings.
◆ AI advisor — 30 seconds, no signup
Why are you looking at Helpdesk & Ticketing tools today?
Front Pricing
Front pricing: from $19/user/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Starter — from $19/user/mo
Includes shared inbox, basic analytics, and integrations for small teams starting out.
Scale — custom pricing
Adds AI features, advanced analytics, workflow automation, and priority support for growing operations.
All plans available with a free trial. Pricing based on scraped context; exact plan names and prices for higher tiers are not specified in available data.
Frequently asked questions
What is Front used for?
Front is used for complex customer operations, coordinating teams, conversations, and AI to handle cross-department inquiries in support, sales, success, and operations.
How much does Front cost?
Front pricing starts at $19 per user per month for the Starter plan. Scale and higher tiers have custom pricing. A free trial is available.
Is Front free?
Front does not have a permanent free plan, but offers a free trial to test its features.
Who is Front best for?
Front is best for mid-to-large businesses with complex customer operations, such as customer support teams, account managers, operations directors, and inbound sales teams needing cross-team coordination.
What are the top alternatives to Front?
Top alternatives include Intercom, Zendesk, Freshdesk, and Help Scout, but Front is unique in handling truly complex, multi-department workflows.
Can Front automate complex requests?
Yes. Front AI resolves up to 70% of requests, including complex ones that other AI tools escalate, by automating responses and assisting teams.
