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About Labelf
What is Labelf?
Labelf is an always-on AI analyst that lets you ask questions in plain language about your customer interactions. It goes beyond dashboards and surface-level analytics to pinpoint hidden causes of cost, frustration, and churn from tickets, chats, emails, phone calls, and surveys.
Who is it for?
Labelf is designed for medium to large customer operations teams — QA analysts, team leads, process developers. It is not for solo freelancers or teams without customer interaction data. Use it to coach agents individually, reduce average handling time (AHT), identify upselling opportunities, and resolve issues faster.
How does it work?
Connect your data sources (Zendesk, Salesforce, Genesys, Telia Ace, ServiceNow, Trustpilot, etc.), train custom AI models using plain language, and receive root cause analysis, sentiment analysis, and real-time dashboards. Deploy on cloud, private cloud, or on-premise with full data isolation.
Key features
- Custom AI Models — Classify interactions with models tailored to your business lingo and dynamics.
- Root Cause Analysis — Identify exact steps wasting minutes and reduce unnecessary transfers.
- Real-time Analytics — Issue spike detection, sentiment analysis, and fully customizable dashboards.
- AI-Powered Reporting — Get data-backed insights and summaries from 100+ languages.
- Omnichannel Connectivity — Supports tickets, chats, emails, voice calls (with transcription), and customer surveys.
- Flexible Deployment — On-premise, private cloud (AWS, Azure, Google Cloud), or cloud with user role & permission management.
- No-Code Setup — Domain experts can train models in plain language — no ML expertise needed.
SaaSpartout Score
7.5
/10
Editorial score from our review methodology — not user ratings.
Labelf Pricing
Labelf pricing: Custom quote based on conversation volume.
Business Suite
For medium-sized customer interaction operations ready to deploy quickly in the cloud. Pricing based on conversation volume. Includes unlimited users, unlimited models, custom AI models, sentiment analysis, 100+ language support, real-time analytics, AI-powered reporting, help center, support portal, and cloud deployment.
Enterprise Suite
Built for larger enterprises needing highest flexibility regarding deployment and integrations. Includes everything in Business Suite plus custom SLAs, dedicated success manager, product roadmap roundtables, data warehouse integration, API enrichment, customizable anonymization, SSO/SAML, and private cloud or on-premise deployment.
Free demo available. Contact sales for a custom quote.
Frequently asked questions
How much does Labelf cost?
Labelf pricing is custom based on conversation volume and deployment model. Both Business and Enterprise plans include unlimited users and models. Contact Labelf for a quote.
Is there a free trial or free plan?
Labelf offers a free demo but does not mention a free plan. The pricing page prompts users to get started with a demo.
What is Labelf used for?
Labelf is used to analyze customer interactions (tickets, chats, emails, calls, surveys) in plain language. It identifies root causes of churn, low satisfaction, and long handling times, and helps coach agents.
Who is Labelf best for?
It is best for medium to large customer operations teams — QA analysts, team leads, and process developers. Not ideal for solo freelancers or teams without customer interaction data.
Does Labelf support on-premise deployment?
Yes. Labelf offers cloud, private cloud (AWS, Azure, Google Cloud), and full on-premise deployment. Your data never has to leave your infrastructure.
What are the top Labelf alternatives?
Top alternatives include Zendesk AI, Gong, and CallMiner. However, Labelf differentiates with its no-code custom AI model training and root cause analysis across 100+ languages.
