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About Scout9
What is Scout9?
Scout9 is a human-AI augmented messaging platform that lets you auto-reply to repetitive customer requests directly from your phone, in your own words. It frees you to focus on more complex interactions by handling common queries automatically.
What problem does it solve?
Customer support teams often spend too much time answering the same questions—like order status, delivery times, or invoice payments. Scout9 automates these repetitive messages using AI trained on your past conversations, so customers get fast, personalized responses without you lifting a finger.
Who is it for?
Scout9 is ideal for small to medium businesses, especially in food delivery, e-commerce, and service industries that handle high volumes of repetitive customer messages. It is not suited for zero-touch automation—you stay in control and handle complex cases manually.
Real use cases
Restaurants can use Scout9 to auto-respond to pizza orders and pickup instructions, as shown in the PizzaZoom workflow. Retailers can automate invoice payment reminders and delivery updates. The tool integrates with your phone and web channels, with proxy phone support on paid plans.
Key features
- Auto-reply Workflows — Create custom conversation workflows with trigger phrases and goal statements to automatically handle common customer requests.
- Persona Management — Train the AI on your past conversations to reflect your tone, voice, and loyalty variations for specific customers.
- Custom NLP Entity Detection — Identify key entities in customer messages to route and personalize responses accurately.
- Web Channel — Start with a free web-only channel to test and deploy Scout9.
- Proxy Phone Support — Reply via SMS with a proxy phone number on paid plans, with Android support available on higher tiers.
- Ticket & Campaign Scheduling — Manage support tickets and schedule campaign messages on the Premier plan.
SaaSpartout Score
6.3
/10
Editorial score from our review methodology — not user ratings.
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Scout9 Pricing
Scout9 pricing: from $49.95/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Free
$0/month — 5K+ messages per month, web channel only, 1 organization user, custom NLP entity detection.
Essentials
$49.95/month — 15K+ messages per month, web channel, proxy phone support, 1 organization user, custom NLP entity detection.
Pro
$99.95/month — 15K+ messages per month, web channel, proxy phone support, personal Android support, 5 organization users, custom NLP entity detection.
Premier
$189.95/month — 15K+ messages per month, web channel, proxy phone support, personal Android and iPhone support, ticket support, campaign message scheduling, 10 organization users, custom NLP entity detection.
A free trial is available with the Free plan.
Frequently asked questions
Is Scout9 free?
Yes, Scout9 offers a free plan that is limited to the web channel only and includes 5K+ messages per month.
How much does Scout9 cost?
Paid plans start at $49.95/month (Essentials), with Pro at $99.95/month and Premier at $189.95/month. All paid plans include 15K+ messages per month.
What is Scout9 best for?
Scout9 is best for small to medium businesses that want to automate repetitive customer messages (like order confirmations, delivery updates, or invoice reminders) while keeping a human touch.
How do auto responses get triggered?
When a customer contacts you through a Scout9-authenticated channel, the system analyzes the conversation context. If it determines a conversation type with 90% accuracy, an auto response is generated. Otherwise, no response is sent and you handle it manually.
What are top alternatives to Scout9?
Popular alternatives include Intercom, Zendesk AI, Tidio, ManyChat, and Freshchat. Scout9 differentiates itself with phone-native auto-replies and persona customization.
Can I create different personas for different customers?
Yes, Scout9 allows you to create persona variations with unique ids. You can assign a specific variation to a customer by setting the 'personality_variation' field in their Customer Context data.
