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About Canny.io
What is Canny.io?
Canny.io is an AI-powered customer feedback management platform. It automatically captures feature requests and insights from conversations in tools like Intercom, Gong, Zendesk, and Slack, then deduplicates, triages, and prioritizes them. The result: product teams build what customers actually want—and close more deals.
Who is it for?
Canny.io is built for product, sales, customer success, and marketing teams at B2B SaaS companies. It helps product managers make roadmap decisions backed by customer demand and revenue impact, while sales teams quantify feature gaps to close deals. It's also valuable for customer success teams spotting expansion opportunities and preventing churn. Canny is less suited for B2C consumer apps with massive user bases (special plans available on request).
Real use cases
A product manager uses Canny to aggregate support tickets and sales call notes, then prioritizes features by revenue opportunity instead of loudest voice. A sales rep references Canny's feedback data to show a prospect that their requested feature is already on the roadmap, shortening sales cycles. Customer success teams monitor feedback to identify at-risk accounts and proactively address pain points before renewal.
Key features
- AI Autopilot — Automatically captures, deduplicates, and triages feedback from support and sales conversations, 30% better than a live team at identifying feature requests.
- Feedback Portal — Central board for customers to submit, vote, and comment on feature requests, with unlimited posts and boards on all paid plans.
- Revenue Prioritization — Link feedback to CRM data (HubSpot, Salesforce) and opportunity revenue to prioritize features that drive the most business value.
- Integrations — Connects with Intercom, Zendesk, Gong, Slack, Jira, Linear, Asana, GitHub, Azure DevOps, HubSpot, Salesforce, and more for seamless workflow.
- User Segmentation & Custom Fields — Filter feedback by user type, company, or custom attributes to surface insights relevant to specific customer segments.
- Smart Replies & Content Translations — Respond to feedback efficiently with AI-generated replies and support multilingual customer bases.
Canny.io Pricing
Canny.io pricing: from $79/mo (yearly).
Free
$0/month (billed yearly). Includes 25 tracked users, automatic feedback capture, and unlimited feedback. Ideal for teams getting started with AI-powered feedback capture.
Pro
$79/month (billed yearly). All Free features plus 100+ tracked users, PM integrations (Jira, Linear, Asana), advanced privacy, and admin reports. Most popular plan.
Business
Custom pricing (contact for demo). All Pro features plus 5,000+ tracked users, SSO integrations, CRM integrations (HubSpot, Salesforce), and enterprise-grade controls. Yearly billing discounts up to 20%.
Start with a free trial—no credit card required.
Frequently asked questions
Is Canny free?
Yes, Canny offers a Free plan at $0/month (billed yearly) with 25 tracked users, automatic feedback capture, and unlimited feedback. No credit card required to start.
How much does Canny cost?
Canny's Pro plan starts at $79/month (billed yearly). The Free plan is $0/month, and Business plan pricing is custom. Yearly billing saves up to 20%.
What is a tracked user in Canny?
A tracked user is any user who gives feedback—by creating a post, voting, or commenting. This can be done by the user themselves, an admin on their behalf, or Canny's Autopilot.
Who is Canny best for?
Canny is best for B2B SaaS product teams, sales, and customer success managers who want to prioritize features based on revenue impact. It's also great for support teams reducing inbound tickets.
What are the top alternatives to Canny?
Top alternatives include Productboard, Aha!, UserVoice, and Frill. Canny stands out with its AI-powered Autopilot that automatically captures feedback from sales and support conversations.
What integrations does Canny support?
Canny integrates with Intercom, Zendesk, Gong, Slack, Jira, Linear, Asana, GitHub, Azure DevOps, HubSpot, Salesforce, Segment, and more via Zapier and direct connectors.
