Labidesk.com — Customer Support

What is Labidesk.com?

Labidesk.com is an all-in-one helpdesk platform that helps businesses assist, engage, and sell. It combines shared inbox, live chat, knowledge base, help center portal, and omnichannel support into one dashboard, making it easier to manage customer inquiries and improve satisfaction.

Who is it for?

Labidesk.com is built for growing teams and eCommerce stores that need a professional helpdesk without the complexity of enterprise tools. It works well for support teams of 5 to unlimited agents, especially those using Shopify, Magento, or BigCommerce. It replaces chaotic shared email inboxes with a structured ticketing system.

Key Use Cases

Companies use Labidesk.com to centralize customer support tickets from multiple mailboxes, add live chat to their site, create a self-service knowledge base, and measure CSAT scores. The omnichannel shared inbox on Growth and Enterprise plans brings Facebook Messenger, WhatsApp, Twitter, Instagram, and SMS into one view.

• Shared Inbox / Ticketing System — Organize emails and support tickets in one dashboard, assign to agents or departments, and never lose a customer inquiry.
• Live Chat & In-App Campaigns — Chat with website visitors in real time and trigger proactive messages to boost engagement.
• Help Center Portal — Publish a standalone knowledge base with help articles, guides, and a contact form for self-service support.
• Omnichannel Shared Inbox — (Growth & Enterprise) Connect Facebook Messenger, WhatsApp, Twitter, Instagram, and SMS alongside email.
• Automation & Macros — Automate replies, set auto-responders, create SLA rules, and use macros to speed up repetitive tasks.
• Reports & CSAT Measurement — Track team productivity, customer satisfaction scores, and additional analytics on higher plans.
• eCommerce Integrations — Native connections with Shopify, Magento, and BigCommerce for order-related support.

Labidesk.com pricing: from $79/mo.

For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →

Starter — $79/month (billed yearly)

5 agents, 1 project/domain, 25,000 tracked users, shared inbox with 3 mailboxes, live chat, mini CRM, help center portal, knowledge base, help widget, support contact form, engagement & feedback collection, update announcements.

Growth — $189/month (billed yearly)

20 agents, 1 project/domain, 500,000 tracked users, shared inbox with 20 mailboxes, live chat, omnichannel shared inbox (Facebook Messenger, WhatsApp, Twitter, Instagram, SMS), SLA & automation rules, auto responders, macros, departments, signatures, mini CRM, eCommerce integrations (Shopify, Magento, BigCommerce), user segmentation, customizable help center, custom domain, knowledge base, help widget, article guides, contact form, engagement & feedback, boosted announcements, public roadmap, additional reports & analytics, remove branding, Zapier & Integrately integrations.

Enterprise — $589/month (billed yearly)

Unlimited agents, 1 project/domain, unlimited tracked users, shared inbox with unlimited mailboxes, all Growth features plus custom CSS/design, free SSL, and custom integrations.

All plans include a 14-day free trial — no credit card required.

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