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Headway Customer Support

from $0/mo (free plan exists)

Headway (Customer Support): Headway is the easiest way to keep customers in the loop with a hosted changelog and in-app widget. Pricing: from $0/mo (free plan exists). (data verified July 2026)

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About Headway

What is Headway?

Headway is a SaaS tool that lets you create a changelog for your product — a public or private page where you share every update, bug fix, and new feature with your users. It solves the problem of customers feeling left in the dark about what's changing in your app. Instead of fielding support questions about updates, you simply post to Headway and your users see it instantly.

Who is it for?

Headway is built for product teams at B2B and B2C SaaS companies who want transparent, effortless communication with their users. It's ideal for small-to-medium teams who don't want to build and style their own changelog. It's not meant for large enterprises requiring extensive customization or advanced analytics.

Real use cases

Post a new feature release and let users discover it via the in-product widget. Announce bug fixes with a subtle badge animation so customers know you're on it. Schedule publishing to go live during low-traffic hours. Integrate Slack and Twitter to keep your whole team and audience aligned.

Key features

  • Public changelog page — Host your updates on a custom domain or headway's subdomain, with full control over visibility.
  • In-product widget — Display the latest changes inside your app with optional badge animations to grab attention.
  • Custom branding — Match the changelog to your company style, including your logo and colors.
  • Integrations — Connect Slack and Twitter so updates are shared automatically with your team and followers.
  • Scheduled publishing — Set updates to go live at a specific time, even while you're offline.
  • Privacy controls — Make your changelog public, private, or hidden from search engines.
  • Markdown editor — Write clean, formatted posts with support for images and multimedia.

SaaSpartout Score

7.1 /10
Ease of use 8.5
Features depth 6.0
Value for money 8.0
Support quality 7.0
Integrations 5.5
Scalability 6.5
Documentation 7.5
Onboarding speed 8.0

Editorial score from our review methodology — not user ratings.

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Headway Pricing

Headway pricing: from $0/mo (free plan exists). Billing model: Freemium.

For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →

Free Plan

$0/month — Includes a public changelog page, basic customisation, and the in-product widget.

Paid Plans (approximate tiers)

Headway offers paid plans with additional features like custom domains, private changelogs, team collaboration, scheduled publishing, and priority support. Exact pricing is available on the Headway website. A free trial for paid plans is typically offered.

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Frequently asked questions

How much does Headway cost?
Headway offers a free plan starting at $0/month. Paid plans with more features start at a monthly subscription rate; check the Headway website for current pricing.
Is there a free trial for Headway?
Yes, Headway offers a free plan that never expires. You can also try paid plans with a free trial.
What is Headway used for?
Headway is used by SaaS teams to create a changelog — a public or private page that announces product updates, new features, bug fixes, and improvements to users.
Who is Headway best for?
It's best for small-to-medium software teams that want a simple, branded way to communicate product changes without building their own changelog system.
Can I make my changelog private?
Yes, Headway lets you set your changelog to private or to disallow search engine crawling for confidentiality.
What are alternatives to Headway?
Popular alternatives include Beamer, AnnounceKit, and Userflow for in-app announcements and changelogs.

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