Typeform ◆
Build beautifully branded, conversational forms and surveys that get more data, more easily—no coding required.
Free·Free · from $28/mo (billed yearly)
About Spokk
Spokk replaces guesswork with data: it automates feedback collection, review generation, loyalty programs, and referral requests via email, SMS, or in-app. AI analyzes responses to surface trends and sentiment. No more spreadsheets.
What it does
Spokk sends targeted surveys and feedback forms after every customer visit, uses NLP to categorize open-ended responses, and alerts you via Slack or HubSpot when sentiment shifts. It also auto-drafts Google review requests, runs loyalty check-ins with QR codes, and manages referral campaigns via SMS.
Who it is for
Best for customer success teams tracking NPS/CSAT, product managers validating feature requests, and service-based businesses (e.g., auto repair, dental, salons) wanting to reduce churn. Not ideal for enterprise teams needing multi-language survey support or heavy CRM customization.
Real use case
A 200-customer service business using Spokk can generate 3-5 new reviews/month, increase visit frequency by 1.5 per customer via loyalty rewards, and acquire 50 referrals/year — all on autopilot after a 5-minute setup.
Key features
- AI Sentiment Analysis — automatically tags positive, negative, and neutral feedback from free-text responses
- Multi-Channel Surveys — deploy via email, SMS, web widget, or mobile SDK to reach customers where they are
- AI Review Generation — drafts a Google review link; customer posts it in seconds
- Loyalty & Referral Programs — QR check-in with auto SMS rewards, plus referral links with dual-side incentives
- Real-Time Dashboard — view response rates, sentiment trends, and review volume as they happen
- Slack & HubSpot Integrations — trigger workflows based on feedback thresholds or NPS score changes
- SMS Campaigns — targeted broadcasts to opted-in customers with built-in segments, 98% read rate
Spokk Pricing
Spokk pricing: from $49/mo. Billing model: Freemium.
Starter — $49/mo (billed $588/yr)
250 customers/month, unlimited SMS, 1 manager + 1 staff, unlimited locations, dedicated toll-free number (US/Canada), full automation sequence, AI review response drafts, loyalty & referral programs, 200 SMS campaign credits, feedback forms & QR codes, HubSpot integration & API access. 14-day free trial.
Growth — $82/mo (billed $984/yr)
500 customers/month, unlimited SMS, 2 managers + 2 staff, unlimited locations, dedicated toll-free number, full automation, AI review response drafts, loyalty & referral, 500 SMS campaign credits, memberships (10% platform fee), feedback forms & QR codes, HubSpot integration & API access. 14-day free trial.
Pro — $249/mo (billed $2,988/yr)
2,500 customers/month, unlimited SMS, 3 managers + 5 staff, unlimited locations, dedicated toll-free number, full automation, AI review response drafts, loyalty & referral, 2,500 SMS campaign credits, memberships (0% platform fee), feedback forms & QR codes, HubSpot integration & API access. 14-day free trial.
Frequently asked questions
Is Spokk free to try?
Yes, all Spokk plans include a 14-day free trial with no charge until it ends. No credit card is required to start.
How much does Spokk cost per month?
Spokk pricing starts at $49/month (Starter) for 250 customers. The Growth plan is $82/month (500 customers) and the Pro plan is $249/month (2,500 customers). Annual billing gives two months free.
Who is Spokk best for?
Spokk is best for small to mid-size service businesses (auto repair, dental, salons) and customer success/product teams that want to automate feedback, reviews, loyalty, and referrals without manual effort.
What are the top Spokk alternatives?
Top alternatives include Podium, Birdeye, and Reputation.com. Spokk is generally more affordable for smaller teams and offers built-in loyalty and referral programs.
Does Spokk integrate with HubSpot?
Yes, Spokk integrates with HubSpot and Slack, allowing you to trigger workflows based on feedback thresholds or sentiment shifts.
What is the main limitation of Spokk?
Spokk currently focuses on English-language feedback and does not offer multi-language survey support. Enterprise teams may also find the customer/manager limits restrictive on lower plans.
