Spokk

Customer Support Free · from $29/mo

About Spokk

Spokk replaces guesswork with data: it sends targeted surveys via email, SMS, or in-app, then uses AI to analyze responses and surface trends. No more drowning in spreadsheets.

What it does

Spokk automates survey creation and distribution, then applies natural language processing to categorize open-ended feedback. It integrates with tools like Slack and HubSpot to trigger alerts when sentiment shifts.

Best for

Customer success teams tracking NPS and CSAT
Product managers validating feature requests
Marketing teams measuring campaign sentiment

Strengths

AI extracts themes from free-text responses automatically
Multi-channel delivery (email, SMS, web, mobile)
Real-time dashboard with sentiment trends

Key features

AI Sentiment Analysis — automatically tags positive, negative, and neutral feedback
Multi-Channel Surveys — deploy via email, SMS, web widget, or mobile SDK
Real-Time Dashboard — view response rates and sentiment shifts as they happen
Slack & HubSpot Integrations — trigger workflows based on feedback thresholds
Customizable Templates — pre-built NPS, CSAT, and CES surveys

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