Spokk
Spokk automates customer feedback, reviews, loyalty, and referrals with AI-powered surveys and real-time analytics.
Free·from $49/mo
About Keatext
What is Keatext?
Keatext is an AI-powered text analytics platform that helps customer experience (CX) teams, product managers, and market researchers turn unstructured feedback—from surveys, reviews, support tickets, and more—into structured, quantified insights. It uses natural language processing (NLP) to automatically detect themes, sentiment, and urgency, eliminating the need for manual tagging or coding.
Who is it for?
Keatext is built for businesses that collect large volumes of open-ended feedback and need to quickly surface what customers truly care about. It's ideal for CX teams drowning in unstructured data, product managers prioritizing features based on user comments, and researchers analyzing multi-language survey responses. It is not for teams needing basic numeric dashboards or who only analyze structured (multiple-choice) data.
Real-world use cases
Lenovo used Keatext to automatically analyze licensee feedback across 250+ products and 120K+ comments, improving product quality. Sampler reduced time to insights by 98%—from 8 hours to 10 minutes—processing 5,000+ reviews. COOLA boosted its CSAT score by 5 points after integrating with Zendesk to track customer sentiment in support tickets.
Why choose Keatext?
With 23 years of specialized CX expertise built into every insight, Keatext goes beyond basic sentiment analysis. It provides multi-channel analysis (surveys, reviews, tickets), trend tracking, and actionable recommendations—all with enterprise-grade security and multi-language support (10+ languages). Integrates directly with SurveyMonkey, Qualtrics, Typeform, Zendesk, and more.
Key features
- AI Theme Detection — Automatically groups similar responses into topics so you can see what customers care about most.
- Sentiment Analysis — Scores each comment as positive, negative, or neutral to track emotional impact.
- Trend Tracking — Shows how sentiment and theme frequency change week over week to spot emerging issues early.
- Multi-Channel Analysis — Ingests data from surveys, product reviews, and support tickets in one platform.
- Multi-Language Support — Analyzes feedback in 10+ languages out of the box.
- Dashboard Exports — Export insights as PDF or CSV for stakeholder reports.
- Survey Integration — Connects to SurveyMonkey, Qualtrics, Typeform, and other major tools.
Keatext Pricing
Keatext pricing: from $550/mo. Billing model: Freemium.
Basic — $550/month
For small teams or researchers with limited volume. Includes up to 10,000 records (annual), 1 dashboard, data exploration, CSV integration. Free 2-week proof of concept available.
Pro — $999/month
For ongoing analysis and better control. Includes up to 20,000 records (annual), 1 dashboard with editing and sharing, data exploration, knowledge management, multi-language support. Optional add-ons: Data enrichment, Focus recommendations, Cloud application integrations.
Enterprise — From $1,650/month
For organizations seeking enterprise-grade insights. Includes 30,000+ records (annual), unlimited dashboards, dashboard editing & sharing, expert access, data enrichment, Focus recommendations, report generation, multi-language support, CSV integration, and optional add-ons like Data Acquisition ($250/month) and Data Connectors ($150/month).
All plans include a free 2-week proof of concept with your own data. Book a demo to start.
Frequently asked questions
Is Keatext free?
Keatext offers a free 2-week proof of concept (PoC) where you can try the platform with your own data. There is no permanent free plan.
How much does Keatext cost?
Keatext plans start at $550/month (Basic), with Pro at $999/month, and Enterprise from $1,650/month. Add-ons like Data Acquisition ($250/month) and Data Connectors ($150/month) are available.
Who is Keatext best for?
Keatext is best for customer experience (CX) teams, product managers, and market researchers who need to analyze large volumes of open-ended feedback from surveys, reviews, and support tickets. It is not ideal for teams that only need basic numeric dashboards.
What are the top alternatives to Keatext?
Popular alternatives include Qualtrics Text iQ, Thematic, Lexalytics, and MonkeyLearn. Keatext differentiates itself with 23 years of CX expertise, multi-channel analysis, and out-of-the-box multi-language support.
How does Keatext work?
Keatext uses AI and natural language processing (NLP) to automatically categorize, sentiment-score, and trend-analyze unstructured customer feedback from surveys (e.g., SurveyMonkey, Qualtrics), reviews, and support tickets. Results are displayed in dashboards with theme frequency, sentiment shifts, and actionable recommendations.
Does Keatext support multiple languages?
Yes, Keatext analyzes feedback in 10+ languages out of the box, including multi-lingual support in Pro and Enterprise plans.
