Keatext — Analytics & Data

What is Keatext?

Keatext is an AI-powered text analytics platform that helps customer experience (CX) teams, product managers, and market researchers turn unstructured feedback—from surveys, reviews, support tickets, and more—into structured, quantified insights. It uses natural language processing (NLP) to automatically detect themes, sentiment, and urgency, eliminating the need for manual tagging or coding.

Who is it for?

Keatext is built for businesses that collect large volumes of open-ended feedback and need to quickly surface what customers truly care about. It's ideal for CX teams drowning in unstructured data, product managers prioritizing features based on user comments, and researchers analyzing multi-language survey responses. It is not for teams needing basic numeric dashboards or who only analyze structured (multiple-choice) data.

Real-world use cases

Lenovo used Keatext to automatically analyze licensee feedback across 250+ products and 120K+ comments, improving product quality. Sampler reduced time to insights by 98%—from 8 hours to 10 minutes—processing 5,000+ reviews. COOLA boosted its CSAT score by 5 points after integrating with Zendesk to track customer sentiment in support tickets.

Why choose Keatext?

With 23 years of specialized CX expertise built into every insight, Keatext goes beyond basic sentiment analysis. It provides multi-channel analysis (surveys, reviews, tickets), trend tracking, and actionable recommendations—all with enterprise-grade security and multi-language support (10+ languages). Integrates directly with SurveyMonkey, Qualtrics, Typeform, Zendesk, and more.

• AI Theme Detection — Automatically groups similar responses into topics so you can see what customers care about most.
• Sentiment Analysis — Scores each comment as positive, negative, or neutral to track emotional impact.
• Trend Tracking — Shows how sentiment and theme frequency change week over week to spot emerging issues early.
• Multi-Channel Analysis — Ingests data from surveys, product reviews, and support tickets in one platform.
• Multi-Language Support — Analyzes feedback in 10+ languages out of the box.
• Dashboard Exports — Export insights as PDF or CSV for stakeholder reports.
• Survey Integration — Connects to SurveyMonkey, Qualtrics, Typeform, and other major tools.

Keatext pricing: from $550/mo. Billing model: Freemium.

For comparison: the median starting price in Analytics & Data is $39/month, measured across 274 tools we track. See the full SaaS Pricing Index →

Basic — $550/month

For small teams or researchers with limited volume. Includes up to 10,000 records (annual), 1 dashboard, data exploration, CSV integration. Free 2-week proof of concept available.

Pro — $999/month

For ongoing analysis and better control. Includes up to 20,000 records (annual), 1 dashboard with editing and sharing, data exploration, knowledge management, multi-language support. Optional add-ons: Data enrichment, Focus recommendations, Cloud application integrations.

Enterprise — From $1,650/month

For organizations seeking enterprise-grade insights. Includes 30,000+ records (annual), unlimited dashboards, dashboard editing & sharing, expert access, data enrichment, Focus recommendations, report generation, multi-language support, CSV integration, and optional add-ons like Data Acquisition ($250/month) and Data Connectors ($150/month).

All plans include a free 2-week proof of concept with your own data. Book a demo to start.

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