Jotform AI Agents let you build and deploy no-code AI assistants for customer support across 7+ channels.
Free · from $34/mo
About Customerly
What is Customerly?
Customerly is an AI-first customer support platform that goes beyond simple chatbot replies. Its AI agent, Aura, can fully resolve tickets by accessing your knowledge base, billing data, and customer history — taking actions like issuing refunds, recovering churns, or booking appointments without human intervention.
Who is it for?
Customerly is built for growing SaaS companies, e-commerce brands, and any support team drowning in repetitive tickets. It’s ideal for teams that want to cut support costs and let human agents focus on complex cases. It is not a good fit if you need a simple FAQ chatbot with no deep integrations or action-taking ability.
Real use cases
Customerly is used by companies like Fatture in Cloud and Nibol to automate over 90% of conversations, reduce cost per ticket by 90%, and reallocate internal resources to strategic work. It works across live chat, email, WhatsApp, Facebook Messenger, and mobile apps in one unified inbox.
Key features
- AI Ticket Resolution — Aura resolves tickets end-to-end, not just replies, by pulling data from your knowledge base, billing, and customer profiles.
- Automated Actions — Handles churn recovery, refunds, and incentives automatically without human handoff.
- Multi-Channel Orchestration — Works across live chat, email, WhatsApp, Facebook Messenger, and mobile apps from one platform.
- Human Escalation — Self-aware AI that loops in a human agent when it reaches its limit, with full context.
- Transparent Reasoning — Shows which flow triggered and which knowledge base article was used for every AI response.
- AI Missions — Proactive actions like sending onboarding sequences or triggered offers based on customer behavior.
SaaSpartout Score
7.6
/10
Editorial score from our review methodology — not user ratings.
◆ AI advisor — 30 seconds, no signup
Why are you looking at Helpdesk & Ticketing tools today?
Customerly Pricing
Customerly pricing: from $19/seat/mo.
For comparison: the median starting price in Customer Support is $29/month, measured across 132 tools we track. See the full SaaS Pricing Index →
Core — $19/seat/month
For startups automating first replies. Includes 10 AI conversations/month per seat, $0.45 per additional AI conversation, AI Live Chat, Help Center, Chatflows, NPS Surveys, custom domain, and standard integrations.
Start Free Trial.
Growth — $69/seat/month
For teams scaling AI automation and human collaboration. Includes 20 AI conversations/month per seat, $0.45 per additional AI conversation, plus CSAT surveys, AI Missions, custom attributes & routing, Identity Verification, and Support Type: AI-first + 48h reply.
Start Free Trial.
Ultimate — $99/seat/month
For high-volume teams needing enterprise-grade performance. Includes 50 AI conversations/month per seat, $0.45 per additional AI conversation, plus Team Analytics & Reports, Multi-Language Help Center, Instant Translate, Chatflow API Access, and Support Type: <30mins reply.
Start Free Trial.
Aura AI Agent (standalone) — $0.45 per AI conversation
No seats required. Trains on your help center in hours, resolves conversations end-to-end 24/7, takes action with AI Missions, escalates to humans with full context, and credits never expire. Start Free Trial.
Frequently asked questions
How much does Customerly cost?
Customerly starts at $19 per seat per month for the Core plan. Growth is $69/seat/month, and Ultimate is $99/seat/month. A standalone AI Agent (Aura) is available at $0.45 per conversation with no seat requirements. All plans include a free trial.
Is Customerly free?
Customerly has no permanent free plan, but each paid plan offers a free trial so you can test before committing. The Core plan is the most affordable entry point at $19/seat/month.
Who is Customerly best for?
Customerly is best for SaaS companies, e-commerce businesses, and any support team that handles high volumes of repetitive tickets. It’s ideal for teams wanting an AI agent that can take actions (refunds, bookings, churn recovery) — not just reply. It’s not ideal for teams needing only a basic FAQ chatbot.
What are the top alternatives to Customerly?
Top alternatives include Intercom, Zendesk AI, Freshdesk (Freddy AI), and Tidio. Customerly differentiates with its action-taking AI agent that can resolve tickets end-to-end, including processing refunds and recovering churns autonomously.
How does Customerly’s AI agent work?
Customerly’s AI agent, Aura, connects to your knowledge base, billing data, and customer profiles. It resolves tickets by taking actions like issuing refunds or offering incentives, and escalates to human agents when needed. It works across live chat, email, WhatsApp, Facebook Messenger, and mobile apps.
What is Aura AI Agent?
Aura is Customerly’s standalone AI agent that costs $0.45 per conversation with no seat fees. It trains on your help center content in hours, resolves tickets end-to-end 24/7, and can take autonomous actions like sending refunds or booking appointments. Credits never expire.
